Packout Project Coordinator

Southwest Packout; Mesa (AZ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance after 30 days

$300 monthly health allowance

401(k) with company match up to 4%

Ongoing training and professional dev.

Career growth opportunities

Job summary

Southwest Packout is seeking an experienced, hands-on Packout Project Coordinator to manage restoration packout projects from intake through final delivery and closeout. You will coordinate field crews, manage timelines, oversee quality, track belongings, and maintain accurate documentation while informing homeowners and restoration partners.

You will lead field teams, solve problems, and own results, working with homeowners, technicians, and leadership to deliver quality, organized, efficient,

Qualifications

• Experience in restoration, packouts, contents cleaning, moving, logistics, or field operations.
• Previous experience coordinating projects and directing or supervising field crews.
• Strong organizational skills and the ability to manage multiple projects, deadlines, and changing priorities.
• Clear communication skills and confidence working with customers, technicians, vendors, and business partners.
• Strong attention to detail with inventories, photographs, job documentation, and cost tracking.
• The ability to make decisions, solve problems, and follow through without constant supervision.
• Comfort using computer systems, mobile applications, and digital documentation tools.
• Ability to travel to local job sites as needed.
• Availability for occasional after-hours or emergency coordination.

Responsibilities

• Manage projects from initial request through packing, transportation, cleaning, storage, pack-back, and closeout.
• Confirm project scope, access, priorities, and deadlines with restoration company project managers.
• Schedule crews, trucks, warehouse space, cleaning, and deliveries based on workload and project needs.
• Adjust schedules and coordinate urgent or after-hours requests as needed.
• Visit job sites to review scope, guide crews, and verify work quality.
• Ensure belongings are properly inventoried, packed, labeled, protected, transported, and returned.
• Assign daily responsibilities, monitor crew productivity, and track labor hours.
• Coach technicians on efficient work practices, documentation, and customer service.
• Identify additional work, damage, scope changes, or project concerns and communicate them to leadership.
• Create and maintain accurate project records in iCat, including inventories, item and box counts, photos, condition notes, labor, and job updates.
• Verify field documentation uploads correctly and required records are complete.
• Track labor, packing materials, transportation, cleaning, warehouse handling, and storage.
• Prepare documentation to support estimates, invoices, supplements, and extended storage charges.
• Keep project records current so jobs can be accurately billed and closed out.
• Serve as a primary point of contact for homeowners and referring restoration companies.
• Provide timely updates on project progress, cleaning, storage, scheduling, and delivery.
• Coordinate pack-backs with restoration timelines and confirm the home is ready before returning belongings.
• Document important conversations, resolve routine issues, and elevate disputes or decisions when needed.
• Track customer belongings from pickup through transportation, storage, cleaning, and final delivery.
• Maintain accurate vault assignments, storage dates, and records of contents movement in iCat.
• Coordinate specialty vendors and track items sent out for service and returned.
• Coordinate truck readiness, equipment, and packing supply needs.
• Verify delivery counts, completion paperwork, and outstanding customer concerns before closing each project.

Skills

Project coordination

Field leadership

Communication

Organization

Problem solving

Local travel

Tools

iCat

Job description

Southwest Packout is looking for an experienced, hands-on Packout Project Coordinator to manage restoration packout projects from initial intake through final delivery and closeout.

This role goes beyond scheduling. You'll coordinate field crews, manage project timelines, oversee quality, track customer belongings, maintain accurate job documentation, and keep homeowners and restoration partners informed throughout the process.

We're looking for someone who knows how to keep jobs moving, lead people in the field, solve problems, and take ownership of results. You'll work directly with restoration company project managers, homeowners, technicians, and company leadership to deliver quality work while keeping projects organized, efficient, and profitable.

What You'll Do

Project Coordination & Scheduling

• Manage projects from initial request through packing, transportation, cleaning, storage, pack-back, and closeout.

• Confirm project scope, access, priorities, and deadlines with restoration company project managers.

• Schedule crews, trucks, warehouse space, cleaning, and deliveries based on workload and project needs.

• Adjust schedules and coordinate urgent or after-hours requests as needed.

Field Leadership & Quality Control

• Visit job sites to review scope, guide crews, and verify work quality.

• Ensure belongings are properly inventoried, packed, labeled, protected, transported, and returned.

• Assign daily responsibilities, monitor crew productivity, and track labor hours.

• Coach technicians on efficient work practices, documentation, and customer service.

• Identify additional work, damage, scope changes, or project concerns and communicate them to leadership.

Job Documentation & Cost Tracking

• Create and maintain accurate project records in iCat, including inventories, item and box counts, photos, condition notes, labor, and job updates.

• Verify field documentation uploads correctly and required records are complete.

• Track labor, packing materials, transportation, cleaning, warehouse handling, and storage.

• Prepare documentation to support estimates, invoices, supplements, and extended storage charges.

• Keep project records current so jobs can be accurately billed and closed out.

Customer & Restoration Partner Communication

• Serve as a primary point of contact for homeowners and referring restoration companies.

• Provide timely updates on project progress, cleaning, storage, scheduling, and delivery.

• Coordinate pack-backs with restoration timelines and confirm the home is ready before returning belongings.

• Document important conversations, resolve routine issues, and elevate disputes or decisions when needed.

Warehouse, Inventory & Logistics

• Track customer belongings from pickup through transportation, storage, cleaning, and final delivery.

• Maintain accurate vault assignments, storage dates, and records of contents movement in iCat.

• Coordinate specialty vendors and track items sent out for service and returned.

• Coordinate truck readiness, equipment, and packing supply needs.

• Verify delivery counts, completion paperwork, and outstanding customer concerns before closing each project.

What We're Looking For

• Experience in restoration, packouts, contents cleaning, moving, logistics, or field operations.

• Previous experience coordinating projects and directing or supervising field crews.

• Strong organizational skills and the ability to manage multiple projects, deadlines, and changing priorities.

• Clear communication skills and confidence working with customers, technicians, vendors, and business partners.

• Strong attention to detail with inventories, photographs, job documentation, and cost tracking.

• The ability to make decisions, solve problems, and follow through without constant supervision.

• Comfort using computer systems, mobile applications, and digital documentation tools.

• Ability to travel to local job sites as needed.

• Availability for occasional after-hours or emergency coordination.

Preferred: Experience with iCat or similar restoration project management, estimating, or documentation software.

Compensation & Benefits

• Annual salary: $50,000–$65,000, based on experience.

• Health, dental, vision, and life insurance for eligible employees after 30 days.

• $300 monthly health allowance.

• 401(k) with company match up to 4%.

• Ongoing training and professional development to build your skills and expand your capabilities.

• Opportunity for career growth as the company and its operations continue to grow.

What Success Looks Like

• Crews are prepared, scheduled efficiently, and productive.

• Projects stay organized and move forward without unnecessary delays.

• Customer belongings are carefully handled and accurately tracked.

• Job files are complete and ready for estimating, invoicing, and supplements.

• Labor, materials, and storage are tracked accurately.

• Customers and restoration partners receive timely communication.

• Every project is followed through to final delivery and closeout.

Why This Role Matters

Every packout involves someone's belongings, home, and recovery after a stressful event. The details matter. We need someone who can lead the operation, protect the customer's property, support the team, and make sure nothing falls through the cracks.

If you're an experienced coordinator or field lead who takes ownership, enjoys solving problems, and knows how to get projects across the finish line, we'd like to hear from you.