Contents Manager

Servpro Industries, Inc.; Winston-Salem (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Company car

Flexible schedule

Paid training

Bonus opportunities based on performance

Job summary

Servpro Industries, Inc. is seeking a management-level candidate to perform emergency services for fire and water damage restoration in Winston-Salem, NC. This role includes hiring and training staff, managing projects, and building relationships with clients to enhance service delivery.

The ideal candidate will have over 3 years of restoration experience, a dedication to customer service, and the ability to lead diverse teams effectively. Valid driver’s license and a clean record are mandatory.

Qualifications

• 3+ years experience in Contents Restoration or Moving Experience required.
• Ability to manage fire cleaning and contents projects effectively.
• Valid driver’s license with a clean record.

Responsibilities

• Hiring, training, and managing technicians and laborers.
• Cleaning and deodorizing fire damaged buildings and personal property.
• Managing projects and communicating with customers and vendors.

Skills

Customer service

Leadership

Project management

Communication

Time management

Empathy

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Flex schedule - at Servpro we are committed to our team and their well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
• Paid training
• Referral program
• Great culture and team dynamic
• Bonus opportunities based on performance

Job Description

You’ll be performing emergency services for people suffering water- or fire-related property damage. This is a management/leadership position which includes:

Job Responsibilities

• Hiring, training and managing technicians and laborers
• Cleaning and deodorizing fire damaged buildings and personal property
• Documenting, inventorying, cleaning, packing and managing personal property items
• Managing projects and communicating with customers, clients and vendors
• Scheduling and directing crew chiefs
• Completing job file documentation
• Building and maintaining relationships with clients and vendors to help build business
• Lead a team of hardworking individuals serving others within your community
• Be empathetic and show a sense of urgency while communicating through modern technology
• Foster an environment of collaboration and teamwork within the division and company
• Self-managing and time management skills
• Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
• Job schedule management and coordination
• Assist other team members when needed and foster a positive working relationship with other departments
• Be a great representative of our brand
• Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters
• Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner
• Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment
• Manage projects and existing crews
• Supervise pack-outs and inventory/evaluation of items

Qualifications

• Experience managing fire cleaning and contents projects in the restoration industry
• Valid driver’s license
• Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed
• Must pass criminal background check
• 3+ years experience in Contents Restoration or Moving Experience
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Excellent written and verbal communication skills
• Ability to learn and implement software programs that track and identify contents
• IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
• Valid driver’s license with a clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things