Contents Restoration Technician

Blue Kangaroo PACKOUTZ of Eastern Michigan; Mount Clemens (MI); On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Blue Kangaroo PACKOUTZ of Eastern Michigan is seeking a dependable Contents Technician to join our restoration team. You will create inventories, pack and transport contents, and help restore items affected by fire, water, mold, and other losses.

The role combines hands-on logistics with strong customer service in a fast-paced environment. Responsibilities include documenting belongings, loading and unloading cargo vans, operating forklifts as needed, and maintaining safety and accuracy in notes

Qualifications

• Valid driver’s license with an acceptable driving record.
• Excellent communication and customer service skills.
• Strong organizational and time-management skills with attention to detail.
• Ability to regularly lift up to 50 lbs.
• Ability to multitask and work independently or as part of a team.
• Basic computer/mobile device skills for job documentation.

Responsibilities

• Create detailed inventories of customer belongings.
• Pack, label, wrap, protect, and organize contents for transport and storage.
• Clean and restore contents affected by water, fire, mold, and other losses.
• Perform pack-out, pack-back, unpacking, and reorganization services.
• Safely load/unload trucks and operate cargo vans and large box trucks.
• Deliver contents, supplies, and equipment to job sites and storage facilities.
• Stock and organize company vehicles, equipment, warehouses, and storage areas.
• Operate forklifts and other material-handling equipment as needed.
• Follow company procedures, safety guidelines, and job-specific compliance requirements.
• Complete daily notes, job documentation, and timesheets accurately.
• Maintain clean, organized workspaces, warehouses, vehicles, storage areas.
• Provide exceptional customer service to homeowners, insurance professionals, and team members.
• Communicate professionally with supervisors and coworkers regarding job progress.
• Assist with other restoration-related duties as assigned.

Skills

Valid driver

Customer service

Organizational skills

Lift up to 50 lbs

Teamwork

Safety consciousness

Multitask

Documentation

Tools

Forklift operation

Box truck operation

Job description

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Join Our Team!

We are seeking a dependable, motivated, and customer-focused Contents Technician to join our growing restoration team. This position plays a critical role in helping homeowners and businesses recover after fire, water, mold, and other property losses. If you enjoy working in a fast-paced environment, take pride in helping others, and have a strong work ethic, we'd love to hear from you.

Responsibilities

• Create detailed inventories of customer belongings.
• Pack, label, wrap, protect, and organize contents for transport and storage.
• Clean and restore contents affected by water, fire, smoke, mold, and other losses.
• Perform pack-out, pack-back, unpacking, and reorganization services.
• Safely load/unload trucks and operate company cargo vans and large box trucks.
• Deliver contents, supplies, and equipment to job sites and storage facilities.
• Stock and organize company vehicles, equipment, warehouses, and storage areas.
• Operate forklifts and other material-handling equipment as needed.
• Follow company procedures, safety guidelines, and job-specific compliance requirements.
• Properly use required Personal Protective Equipment (PPE).
• Complete daily notes, job documentation, and timesheets accurately.
• Maintain clean, organized workspaces, warehouses, vehicles, storage areas.
• Provide exceptional customer service to homeowners, insurance professionals, and team members.
• Communicate professionally with supervisors and coworkers regarding job progress.
• Assist with other restoration-related duties as assigned.

Qualifications

• Valid driver’s license with an acceptable driving record.
• Ability to safely operate cargo vans and/or large box trucks.
• Ability to regularly lift up to 50 lbs. and handle heavier items with assistance.
• Ability to work in warehouses, residential homes, commercial buildings, and outdoor environments.
• Strong organizational and time-management skills with attention to detail.
• Ability to multitask and work independently or as part of a team.
• Basic computer/mobile device skills for job documentation.
• Reliable attendance and punctuality.
• Excellent communication and customer service skills.

The following qualifications are considered a plus but are not required:

• Previous restoration industry experience
• IICRC Certifications
• Forklift Certification
• Chauffeur's License
• Experience operating box trucks or commercial vehicles

We are looking for individuals who demonstrate:

• Strong work ethic
• Professionalism
• Integrity
• Compassion for customers experiencing property damage
• Positive attitude
• Dependability
• Willingness to learn
• Commitment to safety and quality workmanship

Why Join Our Team?

• Competitive pay based on experience
• Opportunities for advancement
• On-the-job training
• Certification opportunities
• Supportive team environment
• Meaningful work helping customers recover from unexpected losses