Contents Restoration Technician

Blue Kangaroo Packoutz; Northern (KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Blue Kangaroo Packoutz is seeking a dependable Contents Technician to join our restoration team. You will create inventories, pack and transport contents, and restore items affected by water, fire, or mold.

Youll work on-site with homeowners and insurance professionals, ensuring safe handling and accurate documentation. Responsibilities include loading/unloading, operating cargo vans and box trucks, and maintaining organized spaces.

Qualifications

• Must have valid drivers license and clean driving record.
• Ability to lift up to 50 lbs. and handle heavier items with assistance.
• Strong communication and customer service skills.
• Excellent organizational and time-management abilities.
• Reliable attendance and punctuality.

Responsibilities

• Create detailed inventories of customer belongings.
• Pack, label, wrap, and organize contents for transport and storage.
• Clean and restore contents affected by water, fire, mold, and other losses.
• Perform pack-out, pack-back, unpacking, and reorganization services.
• Safely load/unload trucks and operate company cargo vans and large box trucks.
• Deliver contents, supplies, and equipment to job sites and storage facilities.
• Stock and organize vehicles, warehouses, and storage areas.
• Operate forklifts and other material-handling equipment as needed.
• Follow company procedures, safety guidelines, and PPE requirements.
• Complete daily notes, job documentation, and timesheets accurately.
• Maintain clean, organized workspaces and vehicles.
• Provide exceptional customer service to homeowners, insurance professionals, and team members.
• Communicate progress with supervisors and coworkers.

Skills

Valid drivers license

Able to lift up to 50 lbs

Excellent communication

Customer service

Organizational skills

Time management

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Forklift operation

Box truck operation

PPE usage

Job description

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Join Our Team!

We are seeking a dependable, motivated, and customer-focused Contents Technician to join our growing restoration team. This position plays a critical role in helping homeowners and businesses recover after fire, water, mold, and other property losses. If you enjoy working in a fast-paced environment, take pride in helping others, and have a strong work ethic, we'd love to hear from you.

Responsibilities

• Create detailed inventories of customer belongings.
• Pack, label, wrap, protect, and organize contents for transport and storage.
• Clean and restore contents affected by water, fire, smoke, mold, and other losses.
• Perform pack-out, pack-back, unpacking, and reorganization services.
• Safely load/unload trucks and operate company cargo vans and large box trucks.
• Deliver contents, supplies, and equipment to job sites and storage facilities.
• Stock and organize company vehicles, equipment, warehouses, and storage areas.
• Operate forklifts and other material-handling equipment as needed.
• Follow company procedures, safety guidelines, and job-specific compliance requirements.
• Properly use required Personal Protective Equipment (PPE).
• Complete daily notes, job documentation, and timesheets accurately.
• Maintain clean, organized workspaces, warehouses, vehicles, storage areas.
• Provide exceptional customer service to homeowners, insurance professionals, and team members.
• Communicate professionally with supervisors and coworkers regarding job progress.
• Assist with other restoration-related duties as assigned.

Qualifications

• Valid driver’s license with an acceptable driving record.
• Ability to safely operate cargo vans and/or large box trucks.
• Ability to regularly lift up to 50 lbs. and handle heavier items with assistance.
• Ability to work in warehouses, residential homes, commercial buildings, and outdoor environments.
• Strong organizational and time-management skills with attention to detail.
• Ability to multitask and work independently or as part of a team.
• Basic computer/mobile device skills for job documentation.
• Reliable attendance and punctuality.
• Excellent communication and customer service skills.

The following qualifications are considered a plus but are not required:

• Previous restoration industry experience
• IICRC Certifications
• Forklift Certification
• Chauffeur's License
• Experience operating box trucks or commercial vehicles

We are looking for individuals who demonstrate:

• Strong work ethic
• Professionalism
• Integrity
• Compassion for customers experiencing property damage
• Positive attitude
• Dependability
• Willingness to learn
• Commitment to safety and quality workmanship

Why Join Our Team?

• Competitive pay based on experience
• Opportunities for advancement
• On-the-job training
• Certification opportunities
• Supportive team environment
• Meaningful work helping customers recover from unexpected losses