Contents Manager

IICRC; Ann Arbor (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Help people in times of need

Paid training

Flexible scheduling

Online mobile courses

Advancement opportunities

Job summary

PuroClean is seeking a Contents Manager to lead contents crews and manage job assignments, following production guidelines. You will supervise scheduling, document progress, and monitor costs, while ensuring world-class service during property restoration. The role emphasizes teamwork, communication, and client empathy.

You will document, photograph, and catalog contents for claims, coordinate with the restoration team, and maintain safety and compliance across projects.

Qualifications

• High school diploma or equivalent.
• Previous experience in content restoration, cleaning, or a related field is a plus.
• Strong attention to detail, organizational, excellent communication, and customer service skills.
• Ability to lift and move heavy objects; physical labor required.
• Willingness to work flexible hours, including evenings and weekends.
• Valid driver's license and reliable transportation.

Responsibilities

• Conduct thorough inspections of damaged contents in residential and commercial settings.
• Document condition of items, catalog and photograph for insurance claims and restoration.
• Safely pack, transport, and store contents with care for valuables.
• Apply cleaning/restoration techniques to restore items to pre-loss condition.
• Maintain accurate records and documentation aligned with standards.
• Collaborate with restoration team to ensure efficient processes.
• Follow safety protocols to maintain a safe work environment.

Skills

Team building

Customer service

Detail oriented

Communication skills

Empathy

Education

High school diploma or equivalent

Job description

Benefits:

• Aggressive Competitive Wages
• Opportunities to help people in times of need
• Paid Training
• Flexible Scheduling
• Online Mobile Courses
• Opportunity for advancement

Job Summary

With a 'One Team' mentality, manage contents crews and job assignments as assigned while following PuroClean® production guidelines. The Contents Manager plays a crucial role in assessing, documenting, and restoring damaged personal property in homes and businesses. Keeping the General/Operations Manager and Owner updated on all aspects of production. Supervise scheduling, coordination requirements for the job, completing job files, and monitoring jobs from start to completion. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Contents Managers take pride in going above and beyond customer expectations in their times of need by providing a world-class level of service, which sets them apart from our competitors in the industry.

Responsibilities

• Conduct thorough inspections of damaged contents and personal property in residential and commercial settings.
• Document the condition of items, catalog them, and photograph them as necessary for insurance claims and restoration purposes.
• Safely and efficiently pack, transport, and store contents, ensuring proper care and handling of valuable and sentimental items.
• Utilize appropriate cleaning and restoration techniques to restore items to their pre-loss condition, including cleaning, deodorizing, and repairing as needed.
• Maintain accurate records and documentation of all work performed, ensuring compliance with company and industry standards.
• Collaborate with the restoration team to ensure a seamless and efficient restoration process.
• Follow safety protocols and guidelines to ensure a safe working environment for yourself and your colleagues.

Qualifications

• Ability to identify areas of opportunity among teammates, coaching for growth
• Strength in team building and establishing lasting relationships with clients and teammates
• High school diploma or equivalent.
• Previous experience in content restoration, cleaning, or a related field is a plus.
• Strong attention to detail, organizational, excellent communication, and customer service skills.
• Ability to lift and move heavy objects, as this role involves physical labor.
• Willingness to work in various environments, including properties damaged by fire, water, or other disasters.
• Valid driver's license and a reliable transportation method.
• Willingness to work flexible hours, including evenings and weekends, as needed.
• A commitment to professionalism, integrity, and empathy when dealing with clients' personal belongings.

Company Overview

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazards, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.