Contents Estimator

IICRC; Salem (OR); In loco; USD 55.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k

15 days paid time off

Descrizione del lavoro

Servpro in Winston-Salem, NC is seeking a Contents Estimator to lead office operations, provide administrative support, and maintain procedures that ensure smooth daily tasks while delivering exceptional customer service to clients and team members during recovery projects.

You will handle incoming calls, coordinate scheduling with staff and insurers, write repair estimates in Xactimate, manage invoicing follow-ups, and keep records up to date with the latest software.

Competenze

• Excellent communication and customer service skills.
• Ability to manage multiple tasks and stay organized.
• Empathy and professionalism in difficult situations.
• Willingness to work after hours and on-call as needed.

Mansioni

• Receiving incoming calls from clients, vendors, insurance companies, and field staff.
• Communicate with customers throughout restoration process.
• Assist with the scheduling of services with staff, customers, and insurance.
• Writing repair and mitigation estimates in Xactimate.
• Accounts Receivable, following up on outstanding invoices and collections.
• Clerical duties including data entry into proprietary software.
• Run weekly job progress meeting to make sure Fusion is updated.

Conoscenze

Excellent communication

Customer service oriented

Attention to detail

Team player

Positive attitude

Strumenti

Xactimate

Adobe

Word

Excel

Descrizione del lavoro

Do you have excellent communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis? Are you skilled at using up-to-date technology to drive processes and systems in a fun fast-paced office environment? As an Contents Estimator, you will be front and center of office and business operations, providing administrative support services and maintaining office systems, procedures, and policies. You’ll ensure that the daily job tasks run smoothly and that the highest quality customer service is delivered by office staff and employees. And most importantly with all team members at Servpro, you’ll help people when they need it most!

If you’re ready to start a career where you do something different every day and enjoy knowing that you’re making a difference in the lives of our customers and team members, we want to talk to you!

Why You Should Join Our Team as a Contents Estimator

• Professional training and development. We recognize that your success is our success! Our goal is to help you meet your personal and professional goals while also partnering with our team to reach business goals together!
• This is a career. With the ability to independently manage projects and directly affect outcomes, your career growth opportunities are in your hands! Company growth is your growth!
• Autonomy. You’ll have a lot of independence as a Contents Manager, with your ability to make quick decisions and flexibility in how you create systems to communicate with and help the team throughout the day.
• You’ll be helping people when they need it most. You’ll be one of the first points of contact when helping people at one of the most challenging times of their life. You’ll lead a team to make a huge impact in the community by restoring properties back to pre-loss condition.
• This is a stable industry. Restoration services will always be needed when a disaster strikes at someone’s home or business. This means you’ll have a long-term opportunity to use your skills with us at Servpro.

Your Responsibilities as a Contents Estimator

You’ll be a key component of our team responsible for creating systems, implementing procedures, holding the team accountable and reporting daily and weekly updates. As you grow in experience, here are some of the things you will do:

• Receiving incoming calls, from clients, vendors, insurance companies, and field staff.
• Communicate with customers throughout restoration process
• Assist with the scheduling of services with staff, customers, and insurance
• Writing repair and mitigation estimates in Xactimate
• Accounts Receivable, following up on outstanding invoices and collections.
• Following up on estimate approvalsClerical duty as required including customer and job data entry into proprietary software
• Run weekly job progress meeting to make sure Fusion is updated

How to be Successful as an Estimator

Your success as an Estimator is entirely within your control.

We won’t sugarcoat it; we deal with emergencies! With emergencies comes high stressed customers, who, at times may need empathy and reassurance that everything will be ok. Exceptional communication in all situations will be important.

You’ll be a great fit to grow in this role if:

• You know how to provide exceptional customer service. You show empathy for the customer, you are friendly, and you are always professional in both your appearance and your attitude.
• You have great attention to detail. This is key to ensuring that the detailed documentation of a loss are accurate and complete. Using the latest systems and technology to document and process jobs, ensures that we do projects right the first time every time.
• You are a team player. As part of a team passionate about helping others, you must be dedicated to excellence and ready to step up and help, no matter what.
• You are positive and have a resilient attitude. You find excitement in the unknown and are eager to show up on time to do what it takes to get the job done.

Job Requirements for the Estimator

Here are the minimum requirements to be considered for this job.

• Must have a valid driver’s license.
• Must be able to lift 50 pounds unassisted.
• Must be able to wear respiratory equipment and PPE.
• Must be available to work after hours, and on rotation for emergency calls.
• Must have experience with Xactimate, Adobe, Word, and Excel

Benefits

The pay range for this position is $55,000-60,000 per year salary.

• 15 days paid time off per year.
• 401k