Contents Lead Technician/ Assistant Project Manager- Cumming, GA

SP Global DRT; Cumming (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

SP Global DRT is seeking a Contents Crew Chief to lead a team in the pack-out, cleaning, inventory, storage, and pack-back of customer belongings. The role demands strong leadership and excellent customer service skills.

Qualifications include a high school diploma, 1-3 years of relevant experience, and the ability to manage multiple job responsibilities, including safety protocols. Physical stamina is essential, including the ability to lift 50 pounds and work in tight spaces.

Qualifications

• 1-3 years of contents or restoration experience.
• IICRC certifications a plus.
• Must be able to work in person and travel to job sites as needed.

Responsibilities

• Lead and direct the contents crew on pack-out, cleaning, inventory, storage, and pack-back projects.
• Accurately document and photograph customer belongings and maintain detailed inventory records.
• Resolve problems quickly as they arise.

Skills

Attention to detail

Organizational skills

Customer service skills

Education

High school diploma/GED

Tools

Personal protective equipment (PPE)

Job description

Overview

About The Company
SERVPRO Global DRT is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

Job Description

The Contents Crew Chief leads a contents crew in the pack-out, cleaning, inventory, storage, and pack-back of customer belongings, ensuring quality work, accurate documentation, and excellent customer service.

Responsibilities

• Lead and direct the contents crew on pack-out, cleaning, inventory, storage, and pack-back projects.
• Perform and supervise the careful handling, labeling, cleaning, and restoration of customer belongings.
• Accurately document and photograph customer belongings and maintain detailed inventory records.
• Manage and complete jobs according to SERVPRO processes per work order, monitoring assigned jobs from start to finish.
• Respond to service calls, set up and establish efficient job flow, and coordinate the requirements for each job.
• Communicate clear expectations to production technicians and supervise their activities and quality of work.
• Explain processes and answer customer questions, establishing relationships with commercial, insurance, and residential customers.
• Monitor, communicate, and respond to customer needs and concerns to ensure customer satisfaction.
• Maintain continuous communication with internal parties, including the Job File Coordinator and management.
• Identify safety hazards, communicate them, and establish control measures to ensure the safety of occupants and workers.
• Follow and enforce all safety procedures on the job site.
• Resolve problems quickly as they arise.
• Manage job file documentation to ensure complete and accurate project details, including photos and required readings.
• Manage and control the costs of production projects.
• Manage assets by protecting and properly using equipment and materials.
• Clean and maintain vehicles, equipment, warehouse, and office areas.

Position Requirements

• High school diploma/GED required.
• 1-3 years of contents or restoration experience.
• IICRC certifications a plus.
• Strong attention to detail and organizational skills.
• Valid driver's license and excellent customer service skills.
• Must be able to work in person and travel to job sites as needed. Available for weekend and after-hours on-call rotation.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

Physical Demands

• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
• Walking and standing for long periods, as well as driving, sitting, and climbing.
• Ability to climb ladders and work at ceiling heights.
• Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
• Exposure to chemicals, fumes, airborne particles, and loud noise.
• Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
• Required to occasionally wear a respirator and other personal protective equipment (PPE).
• Physical stamina and manual dexterity to perform demanding tasks throughout the day.