Content Systems Coordinator

EdPlus at Arizona State University; Scottsdale (AZ); Hybrid; USD 72,000 - 75,000; Full time

Benefits offered by this job

Retirement

Family Resources

Tuition Reduction

Discounts

Job summary

ASU EdPlus seeks a Content Systems Coordinator to organize content across ASU Online and EdPlus platforms. You’ll publish, audit and govern content within Drupal and Guru, ensuring accuracy and consistency across all properties.

You’ll work with UX, marketing and operations to align source information and reflect updates across the web ecosystem. You’ll manage end-to-end content updates, maintain documentation, and help pilot AI-enabled tools to improve quality and efficiency.

Qualifications

• Bachelor's degree or equivalent with 3 years of relevant experience.
• Experience in content publishing and content strategy or editorial support.
• Experience updating/publishing content in a CMS (Drupal a plus).
• Experience maintaining information in internal knowledge bases (e.g., Guru, Confluence, Notion, SharePoint).
• Strong proofreading/editing skills using a style guide.
• Familiarity with basic HTML and CMS code views; image prep for web publishing.
• Strong organizational skills; comfortable with trackers, spreadsheets and Jira/Airtable.
• Knowledge of SEO fundamentals, metadata, taxonomy and WCAG accessibility.

Responsibilities

• Publish, update and maintain content across ASU Online and EdPlus properties using Drupal, following templates and styles.
• Maintain internal knowledge bases; keep program information and resources current and well‑structured.
• Collaborate with portfolio, UX, marketing, product and operations to ensure consistent content across properties.
• Own day-to-day CMS and knowledge-base updates from verification to completion.
• Apply tagging, metadata, taxonomy and template conventions to keep content structured and findable.
• Proofread and quality‑check content before publication for spelling, grammar and links.
• Support content audits by gathering data and documenting findings.
• Build and maintain content inventories and trackers to support migrations and updates.
• Maintain documentation of content processes and publishing procedures for clarity.
• Learn and pilot AI-assisted tools to improve content quality and efficiency.

Skills

Attention to detail

Proofreading

Cross-functional collaboration

Content governance

Metadata & taxonomy

HTML basics

AI tool awareness

Education

Bachelor's degree in communication/marketing/English/journalism/information science

Tools

Drupal

Guru

Confluence

Notion

SharePoint

Jira

Airtable

Job description

Do you notice the broken link, the outdated page or the heading that doesn't match the rest? Do you like bringing order to messy information and learning how digital systems work from the inside out? Then keep reading below for this exciting Content Systems Coordinator opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

We are seeking a detail-oriented Content Systems Coordinator to support the content systems that power ASU Online and the broader EdPlus web ecosystem. Every day you’ll make a difference in the lives of others by leading the hands‑on work that keeps content accurate, consistent and well‑organized across our content management system (Drupal) and internal knowledge bases (Guru).

Content systems are the foundation for everything across the AI Content Strategy and Systems team. When a program page is accurate, a Guru article is current and content is structured well, students find what they need and teams across EdPlus can trust what they’re reading. You will do the hands‑on work that makes that true every day, from publishing, quality‑checking and auditing, to organizing content across our CMS and knowledge bases.

You will learn a major CMS from the inside, working alongside content strategists, developers and marketers, and build real skills in content governance, accessibility and structured content, including how AI is reshaping it all. If you're the person who fixes the broken link, wants to know why it broke and asks the clarifying questions before it becomes a problem again, this position might be right for you.

• Publish, update and maintain content across ASU Online and other EdPlus web properties using our content management system (Drupal), following established templates, workflows and style standards.
• Maintain content within internal knowledge base platforms (e.g., Guru), keeping program information, resources and documentation current, clearly written, well‑structured and easy to find.
• Partner with portfolio, UX, marketing, product and operations teams to gather accurate source information and help ensure new and updated content is reflected consistently across our web properties and knowledge bases.
• Own day-to-day content update requests for our CMS systems and knowledge base end-to-end, confirming details, making the updates and communicating status through completion.
• Consistently apply content governance standards, including tagging, metadata, taxonomy and template conventions, across content so it stays structured, findable and usable by internal teams, search engines and AI tools.
• Proofread and quality‑check content before publication for spelling, grammar, formatting, brand voice and link accuracy.
• Support scheduled content audits by gathering data, populating audit trackers and documenting findings for review.
• Build and maintain content inventories and trackers that document what content exists, where it lives and how it's structured; use those resources to support migrations and site updates.
• Maintain documentation of content processes, publishing procedures and system conventions, with the goal of keeping guidance clear and up to date.
• Learn and help pilot AI‑assisted tools that improve content quality, consistency and efficiency; help evaluate their fit for our content systems.
• Assume or coordinate additional duties or projects as assigned.

NOTE: This is an in‑person, hybrid position. You must be able to reliably commute to Scottsdale, Arizona.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Bachelor's degree in communication, marketing, English, journalism, information science or a related field.
• Experience in content publishing, content strategy, communications, editorial support or a related area.
• Experience with updating and publishing content in a content management system (Drupal experience a plus).
• Demonstrated ability maintaining content in an internal knowledge base, wiki or documentation platform (e.g., Guru, Confluence, Notion, SharePoint), or demonstrated ability to organize information so other people and AI can easily find it.
• Evidence of exceptional attention to detail and strong proofreading and editing skills, including experience applying a style guide across content to consistently maintain quality across high‑volume work.
• Demonstrated familiarity with basic HTML and comfort working in a CMS source or code view, including preparing images for web publishing.
• Demonstrated strong organizational skills and the ability to own many small requests, including comfort working with spreadsheets, trackers, documentation tools and work management platforms (e.g., Jira, Airtable).
• Evidence of familiarity with SEO fundamentals, metadata, taxonomy and accessibility standards (WCAG) as they apply to content, including heading structure, alt text and descriptive link text.
• Demonstrated strong collaboration and communication skills and a genuine enthusiasm for cross‑functional problem‑solving, with the ability to gather information from stakeholders and follow through reliably.
• Demonstrated curiosity about AI tools and interest in learning how they can improve content quality, consistency and efficiency.

Salary & Benefits:

$71,500 - $75,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Your desk will be in the beautiful, cutting‑edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk‑taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high‑quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus