Content Supervisor

SERVPRO of Vacaville / Dixon; Wichita Falls (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid Vacation - accruals after certain

Training & development

Life and Disability Insurance

Bonus program

Opportunities to Promote Within

Job summary

SERVPRO of Wichita Falls is seeking a Content Supervisor to lead the content processing teams, inventory customer belongings, and supervise packing and cleaning after water or fire damage. The role focuses on delivering excellent service, accurate documentation, and ensuring customer satisfaction.

You will coach technicians, monitor consumables, and support growth through training and development. A strong emphasis on teamwork and safety underpins daily operations at the franchise.

Qualifications

• Ability to manage and supervise content technicians and support staff.
• Strong communication to coordinate with customers and team.
• Detail-oriented documentation of contents and workflows.

Responsibilities

• Manage the customer experience and overall project satisfaction; set clear expectations for content technicians.
• Evaluate and inventory contents and document the job file.
• Oversee cleaning and packing of contents; protect assets and manage materials.
• Coach and train content technicians and monitor consumables usage.
• Maintain accurate documentation of all contents and project progress.
• Support safe operation and adherence to safety guidelines on site.
• Foster a positive customer experience and ensure timely project completion.

Skills

People management

English communication

Problem solving

Attention to detail

Physical ability

Job description

Responsive recruiter

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Training & development
• Vision insurance
• 401K - PaychexFlex 401k plan with up to 4% match once past 90 day period.
• Paid Vacation - Start accruing 1 week of vacation after 1st anniversary, 2 weeks vacation after year 5 and 3 weeks annually past 7th anniversary.
• Life and Disability Insurance - $50 paid monthly by Employer towards Dental/Vision/Life/Disability coverage through Colonial Life.
• Opportunities to Promote Within - Ongoing training and support as well as Goal Setting for staff that are looking for a career in SERVPRO
• Quarterly Bonus - 1% of monthly volume collected goes into Bonus program less any damage reimbursement to customers and split evenly between Staff.

SERVPRO® of Wichita Falls - Content Supervisor

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our franchise as a new Content Supervisor. As a new Content Supervisor at SERVPRO of Wichita Falls, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.

The Content Supervisor has two roles after water or fire damage: The Content Packing role inventories customer contents, packs those contents into boxes, and tags large furniture to prepare them to be transported to and from customer's properties. The Cleaning role cleans those contents and/or the property they were removed from after water or fire damage in order to facilitate a positive customer experience. As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Primary Responsibilities

• Manage the customer experience and overall project satisfaction. Communicate clear expectations to content technicians and supervise their activities.
• Evaluate and inventory contents.
• Document content inventory within the structure.
• Documents all non-salvageable contents within the project.
• Document a detailed and accurate job file to support the services provided for the day.
• Manage consumable usage on assigned projects.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train content technicians.

Position Requirements

• Demonstrated ability to manage and work with other people.
• Ability to read, write, and speak the English language to communicate with others, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Intermediate problem-solving skills.
• Detailed oriented with respect to the documentation of all contents
• Intermediate organizational skills.
• Experience in cleaning/restoration preferred.
• Ability to lift a minimum of 25 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally when necessary
• Ability to successfully complete a background check subject to applicable law

Pay Rate

Starts at $16-$20 per hour based on experience, with possibility of overtime pay and increases based on merit. Growth opportunities available.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Each SERVPRO® Franchise is Independently Owned and Operated.

Compensation: $16.00 - $20.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.