Content Specialist

Damo Consulting; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking remote medical receptionists to support a U.S.-based medical practice. This full-time, work-from-home role requires answering incoming calls, scheduling appointments, and providing exceptional customer service. Ideal candidates will have experience in U.S. healthcare call centers or medical offices, ensuring they can handle patient inquiries effectively. With a commitment to training and a flexible work environment, this opportunity allows you to contribute to a reputable healthcare provider while enjoying the comfort of your home office.

Benefits

Work-from-home flexibility

Full training provided

Opportunity to work with a reputed U.S. healthcare provider

Qualifications

• At least 1 year of experience in U.S. healthcare call centers or medical reception.
• Excellent spoken and written English communication skills required.

Responsibilities

• Answer incoming calls from U.S. patients professionally and courteously.
• Schedule and confirm appointments using the medical practice’s system.

Skills

Call center experience

Proficiency in Microsoft Office

Experience with EMR systems

Medical Billing & Coding knowledge

Banking support experience

Tools

EMR software

Scheduling tools

Job description

Work from home

Qualifications

• Call center experience
• Proficiency in Microsoft Office
• Experience with EMR systems
• Medical Billing & Coding knowledge
• Banking support experience

Full job description

We are hiring remote medical receptionists based in India to support a U.S.-based medical practice. This is a full-time, work-from-home position where you will answer incoming phone calls from patients, schedule appointments, and provide excellent customer service.

Ideal candidates have experience working in a U.S. healthcare call center, U.S. medical office, or have handled calls for U.S. banks or insurance companies.

Key Responsibilities

• Answer incoming calls from U.S. patients professionally and courteously.
• Schedule, reschedule, and confirm appointments using the medical practice’s system.
• Accurately update patient information in Electronic Medical Records (EMR).
• Assist callers with questions related to services, insurance, billing, and policies.
• Escalate urgent or emergency calls appropriately.
• Perform administrative tasks as assigned.

Qualifications

• At least 1 year of experience in U.S. healthcare call centers, U.S. medical reception, or U.S. banking support.
• Excellent spoken and written English communication skills.
• Strong computer skills, including EMR software, scheduling tools, and Microsoft Office.
• Quiet home office setup with high-speed internet.

Preferred Backgrounds

• Medical BPO processes for U.S. clients
• Virtual assistance for U.S. clinics or hospitals
• Customer support experience in U.S. insurance or banking
• Experience with EMR platforms like Athenahealth or Kareo (preferred)

Additional Details

• Location: Work from home
• Working Hours: Monday to Friday, U.S. business hours (night shift IST)
• Work-from-home flexibility
• Full training provided
• Opportunity to work with a reputed U.S. healthcare provider

Job Type: Permanent

Schedule:

• Monday to Friday
• Night shift

Experience:

• Customer support: 1 year (Required)
• U.S. Healthcare: 1 year (Required)
• U.S. banking support: 1 year (Preferred)