Content Services Support Associate I

OpenKrill; United States; A distancia; USD 16.000 - 18.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous paid time off

Health coverage

Tuition reimbursement

Donation matching

Flex Fridays

Retirement plans

Volunteer time off

Descripción de la vacante

Syndigo is seeking a Content Services Support Associate I to be the main liaison between Customer Care and Production, ensuring effective investigation and resolution of client claims. Responsibilities include analyzing claims, coordinating across teams, identifying root causes, and driving timely resolutions while upholding production standards and customer expectations.

We offer a comprehensive benefits package including paid time off, health coverage, retirement plans, and tuition

Formación

• 2+ years of professional claims, ticketing, case management, customer support, content operations, or related experience.
• Fluency in English with strong written and verbal communication skills.
• Curious, investigative mindset to identify root causes and propose solutions.
• Ability to work autonomously, be proactive, evaluate situations, and make informed decisions.
• Familiarity with data analysis tools, Excel, SharePoint, and other Microsoft 365 applications.
• Familiarity with the Atlassian Suite and Jira; ticketing systems experience is a plus.
• Ability to balance competing priorities, manage multiple workstreams, and maintain accuracy.
• Strong technical problem-solving skills and technology knowledge.
• Ability to collaborate with internal and external stakeholders to monitor progress and provide updates.
• Demonstrated ability to work accurately in a fast-paced environment and adapt to changing priorities.
• Interest in consumer electronics, technology products, or product content management preferred.

Responsabilidades

• Ensure claims are reviewed, processed, and resolved per Production guidelines and Syndigo standards.
• Act as liaison between Production and Customer Care to resolve client requests.
• Identify gaps and propose solutions using Production Tools or cross‑functional collaboration.
• Drive operational improvements by identifying recurring claim trends and supporting process enhancements.
• Collaborate on processes and documentation revisions as needed.
• Contribute to team goal-setting and future strategic direction.
• Support implementation of new processes, systems, and changes across teams.
• Other duties as assigned.

Conocimientos

Claims handling

Ticketing systems

Customer support

Content operations

English communication

Herramientas

Excel

SharePoint

Microsoft 365

Jira

Descripción del empleo

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.

This is a remote position for candidates located in Portugal only

The Content Services Support Associate I will play a key role in our productionorganizationby acting as the primary point of contact between Customer Care and Production teams to ensure the effective investigation and resolution of client claims and requests.

This role is responsible for analyzing claims & requests (internal and external), coordinating cross-functional teams, identifying root causes, and driving timely resolutions while ensuring compliance with production standards and customer expectations.

The position contributes to continuous process improvement, operational excellence, and customer satisfaction through effective communication and collaboration.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Ensure claims are reviewed, processed, and resolved in accordance with Production guidelines and Syndigo quality standards
• Act as a liaison between Production and Costumer care to resolve clients' requests
• Identify gaps and suggest solutions by using Production Tools or collaborating with other departments and production teams when needed
• Drive operational improvements by identifying recurring claim trends, proposing process enhancements, and supporting initiatives that improve customer satisfaction and production efficiency
• Collaborate in processes and documentation revision when needed
• Contribute to team goal-setting and future strategic vision
• Support the implementation of new processes, systems, and operational changes while helping ensure smooth adoption across teams
• Other duties as assigned

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2+ years of professional claims, ticketing, case management, customer support, content operations, or related experience
• Fluency in English, with strong written and verbal communication skills, and the ability to adapt messaging for different audiences
• A curious and investigative mindset with the ability to identify root causes and propose effective solutions
• Ability to work autonomously, be proactive, evaluate situations, and make informed decisions
• Familiarity with data analysis tools, reporting platforms, AI-assisted tools, Excel, SharePoint, and other Microsoft 365 applications
• Familiarity with the Atlassian Suite and Jira; experience with ticketing systems is a plus
• Ability to balance competing priorities, manage multiple workstreams simultaneously, and maintain a high level of accuracy and attention to detail
• Strong technical problem-solving skills and technology knowledge
• Ability to collaborate with internal and external stakeholders to monitor project progress, troubleshoot issues, and provide regular status updates
• Demonstrated ability to work accurately in a fast-paced environment, manage multiple responsibilities, maintain attention to detail, and adapt quickly to changing priorities, workflows, and operational requirements
• Interest in consumer electronics, technology products, or product content management preferred

We offer a competitive, globally aligned benefits package designed to support your wellbeing, growth, and work-life balance. This includes generous paid time off, health coverage, and retirement plans tailored to local markets, along with learning opportunities through tuition reimbursement. Employees also benefit from programs like donation matching, volunteer time off, referral bonuses, and flexible perks such as Flex Fridays—helping you thrive both at work and beyond.

Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity.

Budgeted Salary Range:€14.000-€15.979,68 EUR

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.