Content Review Operations Specialist

Skill; San Francisco (CA); On-site; USD 76,000 - 85,000; Full time

Benefits offered by this job

subsidized health

vision

dental plans

paid sick leave

retirement plans with a match

free online training through AquentGym

Job summary

Aquent Talent in San Francisco is seeking a Content Review Operations Specialist for a temporary assignment. You will support medical, legal, and regulatory review workflows and manage digital asset processes using Veeva Vault PromoMats, coordinating with internal stakeholders and external partners.

The role requires 3+ years in content operations, strong communication, and the ability to drive operational efficiency across content workflows.

Qualifications

• 3+ years of experience in content operations or related fields.

Responsibilities

• Support end-to-end medical, legal, and regulatory review processes.
• Manage claims processes and metadata alignment.
• Validate content metadata and business rules for modular content.
• Serve as primary VVPM user support contact.
• Triage, resolve, or escalate user tickets.
• Guide stakeholders to SOPs, job aids, and training resources.
• Track recurring issues and opportunities for optimization.
• Build relationships with internal teams, affiliates, and external partners.

Skills

Content operations

Customer service

Stakeholder communication

Project coordination

Education

Bachelor's degree or equivalent

Tools

Veeva Vault PromoMats

Job description

Overview

Placement Type:

Temporary

Salary:

$55.22-61.35 Hourly

Start Date:

Sep 21, 2026

Aquent is partnering with a major Healthcare company to find a Content Review Operations Specialist for a Temporary opportunity. In this role, you will play a vital part in supporting medical, legal, and regulatory approval operations and digital asset administration within the Global Digital Hub. You will act as a primary point of contact for internal stakeholders, affiliates, and external agency partners, driving operational efficiency in Veeva Vault PromoMats and managing critical content workflows.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis (C2C or 1099 is not permitted for this position)

Key Responsibilities

• Support end-to-end medical, legal, and regulatory (MLR) review processes and content approval workflows.
• Manage claims processes, including claims approval, metadata alignment, auto-linking, quality checks on bulk claims documents, and reference library maintenance.
• Validate and steward content metadata and business rules to support modular content product standards and campaign alignment.
• Serve as the primary point of contact for Veeva Vault PromoMats (VVPM) user support, addressing user access, permissions, account updates, deactivations, and document ownership transfers.
• Triage, resolve, or escalating user tickets and technical inquiries to appropriate teams.
• Guide stakeholders to relevant Job Aids, Standard Operating Procedures (SOPs), process guidelines, and training resources.
• Track, log, and identify recurring operational issues or system enhancement opportunities to support continuous process optimization.
• Build and maintain effective working relationships with internal teams, regional affiliates, and external agency partners.

Requirements & Qualifications

• 3+ years of professional experience in content operations, digital asset management, content review/approval processes, project coordination, or marketing operations.
• Practical hands-on experience using content management and review/approval platforms such as Veeva Vault PromoMats (VVPM) or similar tools.
• Strong interpersonal and customer-service skills with a proven ability to explain technical workflows clearly to non-technical audiences.
• Excellent organizational, multitasking, and problem-solving capabilities with strong attention to detail.
• Bachelor's degree or equivalent practical experience.

Preferred Qualifications

• Prior experience in the pharmaceutical, biotechnology, life sciences, healthcare, or other highly regulated industries.
• Veeva Vault Platform certification (or similar content review tool administrator certifications).
• Familiarity with medical, legal, and regulatory (MLR) review lifecycles, claims management, and compliance standards.

The target hiring compensation range for this role is $55.22-$61.35/hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

• subsidized health
• vision
• dental plans
• paid sick leave
• retirement plans with a match
• free online training through Aquent Gymnasium

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.