Content Quality Reviewer

iFixit; Chattanooga (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

iFixit seeks a Content Quality Reviewer in Chattanooga to ensure repair manuals and guides are accurate, complete, and safe for users. You’ll work with AI-assisted drafting, cross-checking against manufacturer manuals and reference materials.

This focused, repetitive role requires attention to detail and the ability to process a steady review queue. You’ll flag errors, suggest rewrites, and log findings to improve upstream content.

Qualifications

• You will review content against a structured scorecard for accuracy, completeness and clarity.
• You will flag factual errors, unsafe guidance and missing or wrong specs.
• You will cross-check content against source manuals and reference material.
• You will log findings consistently to enable upstream fixes.
• You will handle a steady daily/weekly review volume.

Responsibilities

• Review repair content against a structured scorecard (accuracy, completeness, clarity, helpfulness)
• Flag factual errors, unsupported claims, missing or wrong specs, and unsafe guidance
• Cross-check content against source manuals and reference material
• Suggest corrections or rewrites where content falls short
• Log findings consistently so patterns can be fixed upstream
• Hit a steady daily/weekly review volume

Skills

Detail-oriented

Attention to detail

Reading comprehension

Self-directed

Tools

Browser-based tools

Job description

Job Title: Content Quality Reviewer

About Us: iFixit is the nexus of a global community showing people how to fix the things they own. We believe that we can make the world better by empowering people to take control of the things they own. We are the world's foremost experts in repair, and we've set the gold-standard for online repair documentation. Every day we help thousands of people fix their stuff, and we’re on a mission to help millions more.

About the role: iFixit is building out repair manuals for thousands of products — the hub where people find repair guides, user manuals, troubleshooting help, and specs for the thing they're trying to fix. We're looking for detail-oriented reviewers to check product catalog, repair and troubleshooting content for accuracy, clarity, and usefulness. We draft information with AI tools using information sourced from manufacturer manuals. Your job is to make sure it's correct, helpful, and safe for real people to follow.

This is focused, independent, repetitive work. If you like working through a queue, catching what others miss, and seeing a measurable impact on quality, this is a good fit.

What you'll do:

• Review repair content against a structured scorecard (accuracy, completeness, clarity, helpfulness)
• Flag factual errors, unsupported claims, missing or wrong specs, and guidance that could be unsafe
• Cross-check content against the source user manual and other reference material
• Suggest corrections or rewrites where content falls short
• Log findings consistently so patterns can be fixed upstream
• Hit a steady daily/weekly review volume

What we're looking for:

• You're a fixer — you've done your own repairs, know your way around a hardware store, and can spot when a step wouldn't work in real life
• An unusually broad understanding of the world of things, from the benefits of brushless motors to the nuances of oil viscosity
• Strong attention to detail — you notice the small stuff
• Ability to sit with a repetitive task and stay focused and consistent over long stretches
• Comfort reading technical documentation (service manuals, troubleshooting flow charts, wiring diagrams, and spec sheets)
• Clear, concise written communication
• Reliable, self-directed, and comfortable working with minimal supervision
• Basic proficiency with browser-based tools and spreadsheets

Nice to have:

• Experience with QA, proofreading, editing, content moderation, data annotation, or similar review work
• Familiarity with consumer electronics, appliances, and hands-on repair
• Understanding of what makes web content useful (SEO or web publishing background)
• Prior experience evaluating AI-generated content
• Interest in iFixit's mission / right to repair

Background on iFixit: We are the leading internet destination for repair, and the champions of the Right to Repair political movement. Our work is reshaping the electronics industry, and manufacturers are rapidly shifting to build repair supply chains. We’re going to provide the logistics and technology they need to do so.

iFixit is an ambitious organization: We are an e-commerce company, a how-to instruction publisher, a tool maker, and a public advocate.

We provide repair supply chain support to Microsoft, Google, Motorola, Samsung, Logitech, and more. We provide technician training for Home Depot’s power tool rental fleet. iFixit is the largest online resource for hospital equipment repair information. And more!

Our ambition is nothing short of making repair the default behavior for society. We are a catalyst shifting the world to a circular economy, and we need your help to do it.

Diversity Statement: When you go to a website like iFixit and scroll through the guides, it's easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We're a diverse team, split between two continents—but we’re united by a love of tinkering and repair.
iFixit is proud to be an equal opportunity employer. Because we are trying to everyone to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable. iFixit participates in E-Verify.
iFixit is committed to creating a diverse team—not only in who we hire—but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.

This is a contract job with the possibility of being hired as an employee after 6 months.