Content Policy Manager- Content Moderation

Vantage Point Consulting Inc.; Seattle (WA); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading consulting firm is seeking a skilled Content Policy Manager for a 9-month contract in a remote capacity. The successful candidate will refine content policies, collaborating with diverse teams to ensure compliance and enhance the experience for content creators and consumers. This role demands strong analytical and communication skills, with a focus on global project management and stakeholder engagement.

Qualifications

• 3+ years of compliance, policy, moderation, or risk management experience.
• Excellent written and verbal communication skills for senior leadership.
• Ability to operate under high levels of ambiguity.

Responsibilities

• Understand existing policies and communicate changes in the media landscape.
• Manage internal communications regarding policy issues.
• Support cross-functional policy projects with data-driven insights.

Skills

Analytical skills

Communication skills

Strategic thinking

Education

Bachelor's degree or equivalent

Tools

Word

Excel

Job description

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Job Title: Content Policy Manager (Trust & Safety)

Location: Remote Work

Duration: 9 Months+

Job Description:

• Client is seeking a Policy Manager to join the content policy team in refining policies and standards that impact client listeners and the creative community with whom we work.
• This role will work with cross-functional and international teams to align on priorities and deliver solutions to address emerging and ever-evolving issues facing digital media consumers.
• Reporting to the Director of Content Policy, you will work closely with Legal and PR stakeholders, product managers, content/creative teams, and other teams across the company to provide policy guidance and handle escalations.
• You will rely on your experience in content policy strategies, global program management, and working with cross-functional stakeholders to align on customer trust and safety best practices.
• You'll deliver results when faced with ambiguous circumstances and roadblocks.
• Your judgment and intuition are right, a lot, especially when balancing the diverse and sometimes competing needs of our business, creatives, publishers, and author and performer communities.

Key Responsibilities:

• Understand existing policy and consult with partner teams on escalations, new use cases, or new product features
• Collaborate across departments and teams to communicate policy guidance and changes in the media landscape that may impact Client
• Act as a point of contact and manage internal communications for policy issues
• Review current team processes and improve controls for increased team efficiency
• Support cross-functional policy projects, using data and existing policy to spot risks and recommend mitigations
• Remain up to date on industry trends and regulatory changes worldwide
• Deliver crisp, timely policy decisions in clearly written guidance, briefing leadership when needed
• Represent Content Policy in meetings
• Develop policies that consider multiple stakeholder perspectives, especially working with Client’s writers, actors, and other creative professionals who craft the listening experiences we deliver.

Basic Qualifications:

• Bachelor’s degree or equivalent
• 3+ years of compliance, policy, moderation, or risk management experience
• Experience managing global projects
• Excellent written and verbal communication skills with the ability to present information clearly and concisely to senior leaders
• Strong analytical, strategic, and creative capabilities and judgment
• Ability to operate under high levels of ambiguity
• Technical fluency and knowledge of Word and Excel functions

Preferred Qualifications:

• Experience developing new policies and process improvements at a global scale
• Direct experience working in content policy or digital content moderation

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Entertainment Providers and Book and Periodical Publishing

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