Content Operations Specialist (Hourly)

Welocalize, Inc; New York (NY); Remote; USD 22.000 - 39.000; Vollzeit

Zusammenfassung

Welocalize, Inc is seeking a Content Operations Specialist to manage daily content curation and QA tasks across digital platforms. This remote role emphasizes strict adherence to SOPs, error reduction, and timely issue escalation while maintaining data confidentiality.

Ideal candidates bring strong attention to detail, MS Office proficiency, and the ability to work with multiple tools. Prior content operations experience is a plus, with a remote-friendly setup and US-based work flexibility.

Qualifikationen

• Native-level or bilingual fluency in the required language(s).
• Strong attention to detail and ability to follow step-by-step procedures.
• Basic problem-solving skills and escalation process.
• Strong time management and ability to meet productivity and quality expectations.
• Comfort working with multiple tools and web platforms; learn new systems quickly.
• Proficiency with MS Office and web browsers.

Aufgaben

• Support day-to-day quality and accuracy of digital content across online platforms.
• Validate content and metadata for completeness, consistency, and accuracy; apply corrections per guidelines.
• Identify and document content issues, defects, and bugs using templates and ticketing standards.
• Escalate unclear, high-impact, or out-of-policy issues with context and evidence.
• Manage assigned queues to meet throughput and SLA requirements.
• Follow information security and confidentiality requirements.

Kenntnisse

Attention to detail

Time management

Problem-solving

MS Office

Web platforms

Learning new systems

Communication

Tools

Outlook

Excel

PowerPoint

Jobbeschreibung

Content Operations Specialist (Hourly)### Content Operations Specialist (Hourly)Apply: US (remote): Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): R0008018If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact [e-mail] subject Workday Candidate LoginWhen creating your Workday account and entering personal information like name, address, please do not use ALL CAPS.Thank you!NOTICE: For Privacy Policy please review here**Job Responsibilities:**Support the day-to-day quality and accuracy of digital content across online platforms by completing standardized content curation and metadata validation tasks, following defined guidelines and checklists, and documenting issues for timely resolution under regular supervision.**Key Responsibilities*** Perform daily content curation activities for written publications and audio content using established SOPs, checklists, and client guidelines.* Validate content and metadata for completeness, consistency, and basic accuracy; apply straightforward corrections when explicitly covered by guidelines.* Identify and document content issues, defects, and bugs in internal tools using required templates and ticketing standards.* Escalate unclear, high-impact, or out-of-policy issues to the Team Lead/SME with clear context and supporting evidence.* Manage assigned queues to meet defined throughput expectations and turnaround times/SLA requirements.* Follow information security, confidentiality, and secure work environment requirements (where applicable).* Maintain high attention to detail while completing repetitive or high-volume tasks.* Participate in team meetings, calibration sessions, and required training; incorporate feedback to improve accuracy and consistency.Additional Job Details:**Required Skills and Qualifications*** Native-level or fully bilingual fluency (spoken and written) in the required language(s) and strong cultural awareness of the relevant market(s).* Strong attention to detail and ability to follow step-by-step procedures and quality standards.* Basic problem-solving skills (identify the issue, gather evidence, follow the escalation path).* Strong time management and ability to consistently meet productivity and quality expectations.* Comfort working with multiple tools and web platforms; ability to learn new systems quickly.* Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and web browsers.* Comfortable working in a role that may involve exposure to content some may find sensitive or offensive.* Experience: 1–2 years in content operations, content review, digital QA, or similar is preferred but not required (role-dependent).### About UsWelocalize is a leading technology-enabled provider of translation, localization, and AI-driven content solutions, **helping businesses** **communicate, innovate, and grow globally**. Specializing in complex and regulated industries, Welocalize delivers precise, scalable multilingual content through a powerful combination of advanced AI technologies and **expert human talent**. At the core is Welocalize’s AI-enabled OPAL platform, which transforms translation workflows by integrating machine translation (MT) and large language models (LLMs) to provide fast, accurate, and culturally relevant content in over 300 languages. With a ***commitment to excellence***, Welocalize holds 7 ISO certifications. Welocalize is headquartered in New York with offices all over the globe.