Content Operations Lead

Jobtailor; Stamford (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Stamford, CT seeks a Content Operations leader to own and scale Salsify as the single source of truth for product content and assets. You will set standards for copy, imagery, and data across retailers and oversee channel mappings and platform health.

You will drive automation, mentor the Content Operations Coordinator, and partner with IT, brand, and creative teams to optimize retailer content operations in a fast-paced ecommerce environment.

Qualifications

• 4–7 years of experience in ecommerce content operations or related field.
• Hands-on experience with a PIM or DAM platform; Salsify preferred.
• Strong understanding of retailer syndication and channel mappings.
• Ability to build scalable content processes and workflows.
• Experience evaluating and implementing ecommerce tools.
• Excellent cross-functional collaboration with IT and brand stakeholders.
• Strong analytical and problem-solving skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Own and scale Salsify as the centralized source of truth for product content and assets.
• Establish standards for copy, imagery, video, and attribute data across channels.
• Maintain content accuracy, platform health, and syndication mappings.
• Lead retailer channel setups and mappings within Salsify.
• Oversee retailer syndication strategy and platform optimization.
• Coordinate with Content Operations Coordinator on compliance tracking.
• Define content compliance framework and best-in-class PDPs.
• Conduct regular content audits across key retailer sites.
• Drive automation and efficiencies; reduce manual effort.
• Mentor the Content Operations Coordinator and lead cross-functional teams.

Skills

Salsify experience

PIM/DAM platforms

Retailer syndication

Cross-functional collaboration

Analytics & problem solving

Project management

GenAI tools awareness

Tools

Profitero

Vendor Central

Bynder

Content automation tools

Job description

Responsibilities

• Own and scale Salsify as the centralized source of truth for all product content, digital assets, attributes, and retailer syndication
• Establish and enforce standards for product copy, imagery, video, and attribute data across all retail channels
• Maintain syndication accuracy, content consistency, and platform health
• Stand up and maintain retailer syndication channels and channel mappings within Salsify
• Oversee retailer syndication strategy and ongoing platform optimization
• Oversee the Content Operations Coordinator to troubleshoot syndication issues and ensure timely resolution
• Own the content compliance framework — defining what “best-in‑class” looks like across retailer PDPs
• Oversee a regular content audit cadence across key retailer sites
• Direct the Content Operations Coordinator in the day‑to‑day execution of compliance tracking
• Leverage tools such as Profitero to monitor content health
• Continuously scan the ecommerce technology landscape for tools that can improve content quality, speed, or scale
• Build scalable processes around every new tool or integration
• Drive automation and operational efficiencies that reduce manual effort
• Build and manage below‑the‑fold enhanced content modules within Salsify
• Partner cross‑functionally with teams to scale and future‑proof content operations
• Lead and mentor the Content Operations Coordinator

Requirements

• 4–7 years of experience in ecommerce content operations, digital merchandising, or a related field
• Hands‑on experience with a PIM or DAM platform — Salsify experience strongly preferred
• Strong understanding of retailer syndication, content channel mapping, and platform integrations (Amazon, Target, Walmart, etc.)
• Demonstrated ability to build and govern scalable content processes and workflows
• Experience evaluating and implementing technology tools in an ecommerce environment
• Excellent cross‑functional collaboration skills; comfortable working with technical (IT) and non‑technical (brand, creative) stakeholders
• Strong analytical and problem‑solving skills with high attention to detail
• Ability to manage multiple priorities and drive projects to completion in a fast‑paced environment
• Nice to have: Experience with Vendor Central, Bynder, or similar DAM/content platforms
• Nice to have: Familiarity with genAI tools applied to content creation or localization
• Nice to have: Background in CPG or a multi‑retailer brand environment