Content Moderator (08:00 – 16:00 CET and 16:00 – 00:00 CET)

Pure App; United States; A distancia; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Yearly performance bonus

Yearly education budget

Multinational and diverse workplace

Descripción de la vacante

Pure App is seeking an analytical Content Moderator to safeguard our dating platform and enforce Trust & Safety policies. You will review profiles, photos, and ad texts to ensure guideline compliance, while handling ban appeals and policy clarifications in a fast-paced environment.

You will proactively detect fake accounts and scams, use reverse image search and metadata tools, and collaborate with a remote team to refine platform defenses.

Formación

• 1–2 years of moderation and customer support experience, preferably in dating apps, text/profile moderation, or fraud analysis.
• Experience using ticketing systems to answer user inquiries and investigate multi-accounting.
• Familiarity with reverse image search tools and basic metadata tools to detect stolen images or catfishing.
• Proficiency with Google Workspace and MS Office.
• Ability to work with async communication and tracking tools like Slack, Notion, Jira.

Responsabilidades

• Moderate profiles, content, and ad text per Community Guidelines and T&S policies.
• Handle user support tickets, ban appeals, and policy clarifications with careful triage and investigation.
• Identify bad actors, multi-accounting networks, and evolving scams using available tools and analytics.
• Escalate high-risk safety concerns and communicate issues to the team.
• Document patterns, share findings, and support ongoing defense improvements.

Conocimientos

Attention to detail

Emotional resilience

Analytical mindset

Investigative mindset

Team collaboration

Herramientas

Google Lens / reverse image search

TinEye

Google Workspace

MS Office

Slack

Notion

Jira

Descripción del empleo

Pure is a global dating app committed to bringing honesty and fun into the dating world. We believe that dating is more than just swiping: it’s a delightful journey where everyone can discover something special, regardless of their preferences!

We are seeking an analytical, detail-oriented Content Moderator to safeguard our community, enforce Trust & Safety (T&S) policies, and keep our platform free from bad actors.

What you will do

• Profile & Content Moderation: Conduct thorough reviews of user profiles, photos, and ad texts to ensure strict adherence to Community Guidelines and T&S policies.

• User Support, Appeals & Safety: Manage customer support tickets regarding ban appeals, content moderation, and policy clarifications. Triage, investigate, and handle critical safety threats (such as impersonation, blackmail, and severe exploitation risks) with the highest priority.

• Investigative Fraud Detection: Proactively identify bad actors, detect multi-accounting networks, and track emerging scamming techniques using reverse image search, metadata tools, internal admin panels, spam alerts, and user analytics systems.

• Incident Escalation: Identify high-risk safety concerns and escal... Escalate platform bugs and technical safety issues.

• Team Collaboration: Document bad actor patterns, gather findings, and regularly communicate updates to the team to continuously refine platform defense mechanisms.

What we are looking for

• Relevant Experience: 1-2 years of experience in moderation and customer support, ideally within dating apps, text/profile moderation, or fraud analysis. Proven track record using ticketing systems to answer user inquiries and investigate multi-accounting.

• Technical & Detection Skills: Familiarity with reverse image search tools (e.g., Google Lens, TinEye) and basic metadata tools to spot stolen images, catfishing, or AI-generated media. Basic proficiency in Google Workspace (Docs, Sheets) and MS Office.

• Collaboration Tools: Proficiency with async communication and tracking software (Slack, Notion, Jira) for logging bugs and collaborating across remote teams.

• Language Proficiency: Upper-Intermediate (B2) or higher English. Intermediate Russian (B1+) is strongly preferred, though not mandatory. Proficiency in additional languages (French, Spanish, Portuguese, German) is a plus.

• Emotional Resilience: Proven ability to handle explicit, distressing, or sensitive content professionally while maintaining personal well-being and analytical objectivity.

• Analytical Mindset: Exceptional eye for detail, strong investigative capabilities, and the ability to adapt to new internal tools and policies quickly.

Working schedule & availability

• Hours: Full-time (40 hours per week).

• Shifts: Rotating coverage primarily focused on 08:00 - 16:00 CET and 16:00 - 00:00 CET.

• Flexibility: Must be open to flexible scheduling, including weekends.

• Days Off: 2 days off per week, scheduled either consecutively (Monday-Friday) or split (e.g., one weekend day and one weekday).

What do we offer?

• Remote work.

• A competitive salary that matches our expectations and your level of experience.

• Yearly performance bonus.

• An opportunity to work on a product in the growth stage.

• Yearly education budget.

• A multinational and diverse workplace.

At Pure, we are anything but boring. Join us on a mission to make dating more exciting for everyone!