Coordinator, Corporate Affairs – Global

Match Group; New York (NY); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Generous PTO and paid holidays

100% employer match on 401(k) contributions

20 weeks paid parental leave

Job summary

Match Group is seeking a visionary Director of Governance based in New York City. This key role involves defining a governance strategy for trust and safety and leading a multidisciplinary team focused on policy and quality assurance.

The ideal candidate has over 7 years of experience in Trust & Safety, with proven leadership in managing global teams. Match Group offers competitive compensation, robust benefits, and a commitment to diversity.

Qualifications

• Proven experience leading high-performing, multi-disciplinary teams across multiple time zones.
• Advanced understanding of drafting, editing, and auditing moderation policies.
• Ability to partner effectively with Legal and Compliance teams.

Responsibilities

• Define and execute a multi-year governance strategy.
• Lead the evolution of Trust & Safety policy strategy.
• Drive analytical rigor and actionable improvements for partners.

Skills

Trust & Safety

Content Policy

Risk Management

Data-driven storytelling

Stakeholder engagement

Education

7+ years in Trust & Safety or related field

Experience managing teams

Tools

Moderation tooling

Data analytics tools

Job description

Match Group Shared Care and Moderation Services supports brands such as Tinder, Match.com, Meetic, OkCupid, Plenty of Fish, BLK and many more. The department focuses on moderation and customer service operations, policy, knowledge management, customer experience, analytics, and delivers on key Trust & Safety and Customer Care KPIs.

We are seeking a visionary Director of Governance to serve as a strategic architect for trust and safety administration. In this role you will lead a multidisciplinary team responsible for defining policy, ensuring global enforcement through training, and maintaining world‑class quality.

How You’ll Make an Impact

• Long‑Term Roadmap – Define and execute a multi‑year governance strategy, establish high‑level KPIs and large‑scale improvement goals that align with Match Group’s global portfolio.
• Policy Stewardship – Lead the evolution of Trust & Safety policy strategy, balancing platform values, regulatory requirements and emerging industry standards.
• Executive Influence – Translate complex data into high‑quality, ELT‑ready materials for senior leadership.
• Leading Leaders – Recruit, mentor, and scale a high‑performing, multi‑disciplinary team of managers across Policy, Training, and Quality functions.
• Organizational Resilience – Build adaptable team structures and BizOps workflows that maintain high performance amidst shifting business demands.
• Culture of Rigor – Foster a professional environment rooted in domain expertise, transparency, and continuous development.
• Integrated Agent Lifecycle – Direct the strategic impact of the training ecosystem, ensuring global moderators are equipped with the nuance and SOPs required for high‑accuracy enforcement.
• Quality as Intelligence – Oversee a robust quality program that provides critical insights into the health of the moderation and customer care ecosystems.
• Governance Frameworks – Build and maintain RACI models and escalation routines to clarify roles and enable decisive action.
• Automation & HITL Strategy – Partner with Product and Engineering to co‑design moderation tools, automation systems, and human‑in‑the‑loop capabilities.
• Data‑Driven Decisioning – Drive analytical rigor, converting feedback loops and workstream insights into actionable improvements for product and operational partners.
• Post‑Mortem & Audit Readiness – Lead comprehensive post‑mortems and ensure all moderation and support processes are audit‑ready and compliant with global legal mandates.
• Crisis & Incident Leadership – Monitor emerging risk signals and lead cross‑functional incident response and crisis management.
• Operational Standards – Partner with Operations leadership to set the Gold Standard for moderation performance.
• Influence Without Authority – Serve as a trusted advisor to senior leadership, driving solutions through strategic partnerships across Legal and Product.

We Could Be a Match if You Have:

• 7+ years of experience in Trust & Safety, Content Policy, or Risk Management, with at least 4+ years of experience managing other people managers.
• Proven experience leading high‑performing, multi‑disciplinary teams across multiple time zones and cultures; adept at managing asynchronous global operations.
• Proven ability to lead through ambiguity, navigating PR firestorms, regulatory shifts, and evolving business demands.
• Deep expertise in drafting, editing, and auditing moderation policies, agent training curricula, and quality assurance frameworks at an enterprise scale.
• Advanced understanding of moderation tooling and automation, navigating trade‑offs between algorithmic scale and human nuance.
• Ability to partner effectively with Legal and Compliance teams to ensure governance workstreams meet global regulatory requirements.
• Proficiency in data‑driven storytelling, turning raw feedback loop data into strategic insights for executive leadership.
• Proven ability to oversee complex, cross‑functional programs that impact millions of users across a diverse portfolio of brands.
• A systems thinker capable of proposing scalable solutions to chronic platform integrity challenges.
• Exceptional stakeholder engagement skills; able to build high‑trust partnerships across Product, Engineering, Legal, Analytics, and Design.

Why Match Group?

• Mind & Body – Medical, mental health, and wellness benefits.
• Financial Wellness – Competitive compensation, 100% employer match on 401(k) contributions up to 10% (cap at $10,000), employee stock purchase program.
• Unplug – Generous PTO and 14 paid holidays.
• Career – Annual training allowance for professional development and ERG membership opportunities.
• Family – 20 weeks of 100% paid parental leave, fertility, adoption, child care resources, pet insurance and discounts.
• Company Gatherings – Company events to build connection and belonging.

We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic.

Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job‑related skills, internal peer equity, as well as market and business considerations may influence base pay offered.

This salary range is reflective of Los Angeles, CA. The salary range for Vancouver, BC is $125‑$150,000 CAD. For all other locations, this salary may be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.