Content Manager: Digital Experience & CRM

MRM McCann; Birmingham (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

MRM McCann in Detroit, MI is seeking a Content Manager to own content strategy and deliverables across digital platforms, including member websites and digital assets under the Digital Strategy team. This role will have oversight for projects related to content and functional solutions, with testing, validation, and ongoing support as needed.

You will collaborate with Project Management and Creative teams, manage CMS content, and use JIRA for content tickets.

Qualifications

• Strong interpersonal and problem-solving skills.
• Solid communication skills—written, verbal.
• Detail oriented with ability to work in a dynamic environment.
• Ability to multi-task and collaborate within a team.

Responsibilities

• Support Project Management with timely content delivery.
• Receive and maintain status of required web content through JIRA tickets.
• Implement web content into the CMS per Creative Agency and/or Client requests.
• Verify accuracy of web content requests across projects.
• Identify issues in environments pertaining to content, layout, and presentation.
• Communicate status on content delivery to internal MRM teams.
• Elevate issues through JIRA as needed to resolve them.
• Establish and maintain good relationships with internal MRM departments.
• Manage workload to meet deadlines and delegate tasks to Associate Content Manager.
• Interact with Client and/ or Creative Agency on new functionality for content delivery planning.
• Provide estimates on new functionality with leadership support.
• Create and present documentation for cross-training and support.

Skills

Interpersonal skills

Problem solving

Communication skills

Detail oriented

Multi-tasking

Team collaboration

JIRA

Tools

JIRA

Job description

MRM McCann in Detroit, MI is seeking a Content Manager to own content strategy and deliverables across digital platforms, including member websites and digital assets under the Digital Strategy team. This role will have oversight for projects related to content and functional solutions, with testing, validation, and ongoing support as needed.

You will collaborate with Project Management and Creative teams, manage CMS content, and use JIRA for content tickets.