Content Manager, B2B Marketing – Cash App Commerce

Cash App; United States; Remote; USD 108,200 - 202,800; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Family planning assistance

Job summary

A leading financial technology company seeks a Pitch Creator to enhance merchant engagement through compelling sales content. You will develop and refine efficient pitch materials, collaborate across teams to ensure clarity and impact, and drive retention storytelling that communicates the value of products to merchants. The ideal candidate has 5+ years in sales support roles, strong design skills, and proficiency in Adobe Creative Cloud and Figma. This position offers competitive pay and a commitment to inclusivity.

Qualifications

• 5+ years of experience supporting sales or account management teams with pitch materials.
• Impeccable attention to detail and strong design aesthetic.
• Experience with Top 100 North American retail brands is a plus.

Responsibilities

• Develop scalable content for merchant acquisition campaigns.
• Collaborate with marketing to align messaging with brand voice.
• Lead updates to sales marketing materials to communicate product differentiation.

Skills

Attention to detail

Presentation skills

UX/UI design

Analytical mindset

Tools

Adobe Creative Cloud

Figma

Job description

The Role

We\'re looking for a powerful pitch creator and storyteller who can bring to life the value of our retail payments and marketing solutions to attract, engage, convert, and retain merchant partners. You\'ll help enable our sales teams with content that supports every stage of the funnel—from scalable awareness-driving materials to high-impact conversion and retention content.

You will own the development and refinement of our commerce sales pitch system by continuously enhancing it with compelling data, UX-forward narratives, and merchant-relevant messaging that maps to funnel goals.

You\'ll collaborate with marketing, analytics, and sales stakeholders to transform product capabilities into merchant-centric messaging and equip reps with materials that land with clarity and confidence.

You Will

• Develop scalable, high-visibility content to improve asset discoverability for merchant acquisition campaigns (e.g., pitch starters, product intro decks, modular elevator pitches).
• Partner with demand gen and product marketing to shape messaging that reflects current brand voice and aligns to merchant motivations.
• Lead regular narrative updates to foundational and advanced sales marketing materials (best practices guides, email sequences, QBR templates, objection-handling one-sheets) to communicate product differentiation and deepen understanding.
• Apply an editorial and analytical mindset to craft mid-funnel content that resonates with retail decision-makers, rooted in competitive benchmarks and merchant needs.
• Enable sales teams with tailored pitch assets that support competitive positioning and deal progression—including decks, UX/UI mocks, and storytelling tailored to lighthouse opportunities. Ensure new content enhances our modular content library, maintaining consistency while providing flexibility for use across verticals and sales motions.
• Build retention-driven content that elevates post-sale storytelling to highlight merchant impact, product ROI, and adoption use cases.
• Maintain core materials quarterly to reflect latest earnings results, product updates, and competitive shifts.
• Own the virtual room during enablement sessions—delivering engaging, inspirational walkthroughs of key narratives for sales and account teams.
• Proactively gather insights across product, data science, and campaign teams to feed a steady content loop that evolves with business goals and merchant outcomes.

You Have

• 5+ years of experience supporting sales or account management teams with pitch or go-to-market materials in fintech, SaaS, or mar/ad-tech environments.
• Impeccable attention to detail and design aesthetic, with strong experience building presentations and UX/UI visual narratives.
• Experience servicing or supporting Top 100 North American retail brands is a plus.
• Proficiency in Adobe Creative Cloud and Figma strongly preferred.
• Ability to think strategically while executing swiftly, with a passion for making content both beautiful and functional.

We\'re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we\'re doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate\'s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location\'s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Zone A: $135,200 USD - $202,800 USD

Zone B: $125,800 USD - $188,600 USD

Zone C: $119,000 USD - $178,400 USD

Zone D: $108,200 USD - $162,200 USD

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us herewith hiring practice or data usage questions.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we\u2019re helping build a financial system that is open to everyone.