Content Manager

Hope International; Lancaster (Lancaster County); On-site; USD 58,000 - 65,000; Full time

Job summary

An established industry player is seeking a passionate Content Manager to lead their marketing team. This role is pivotal in shaping the voice of the organization, ensuring that all communications resonate with their mission of Christ-centered poverty alleviation. You will manage a diverse team of writers and collaborate closely with marketing professionals to create impactful content across various platforms. If you thrive in a creative environment and are driven by a purpose, this opportunity to influence and inspire through storytelling awaits you. Join a dynamic organization committed to making a difference in underserved communities while living out the Gospel.

Qualifications

• Minimum 5 years as a professional writer with content creation and editing experience.
• 3+ years managing teams and building strong relationships.

Responsibilities

• Lead a team of content writers to ensure brand consistency and compelling communications.
• Collaborate on content planning and project management for marketing initiatives.

Skills

Management Skills

Communication Skills

Content Creation

Project Management

Team Building

Editing Skills

Cross-Cultural Sensitivity

Attention to Detail

Education

Bachelor’s degree in journalism, communications, or related field

Tools

Microsoft Office Suite

Adobe Creative Suite

Wrike

Job description

The HEART of a missionary — a passion for growing in your relationship with Christ and helping others know and follow Him.

The MIND of a businessperson — skills in management, finance, accounting, systems, communication, etc.

The SOUL of a development worker — the mentality of equipping people to help themselves.

The content manager leads and develops the team of content writers in HOPE’s marketing department. This individual is responsible for overseeing HOPE’s written communications, ensuring brand consistency, accuracy, and Christ-centeredness. The content manager helps plan and direct the collection and creation of compelling content for HOPE marketing communications, including print and digital projects, videos, social media, and promotional campaigns. This position directly reports to the senior content team manager and collaborates closely with the visual design assistant manager and digital design manager. The content manager is responsible for the project flow, quality, and effectiveness of the written elements of all marketing team projects.

Location: Lancaster, PA, United States

Level: Senior Professional

Salary range: $58,000 - $65,000

Type: Full-time

Department: Marketing

Reports to: Associate Director of Creative

Responsibilities

• Promote and fulfill the mission and vision of HOPE International.
• People management and teambuilding.
• Model Christ-like servant leadership with content team staff members.
• Encourage and track 5 Cs growth for each team member through evaluation, coaching, mentoring, and RISE.
• Cast vision and provide direction for content team efforts through goal-setting, consistent team and one-on-one meetings, and project management. Grow a culture of cross-training and project-sharing among the team.
• Directly or indirectly oversee additional contributing writer(s), including interns, non-writer HOPE staff, freelancers, consultants, or volunteers.
• Provide regular updates to departmental leadership on the progress of the team and key assignments.
• Content planning and project management.
• Collaborate with marketing managers to plan an annual content calendar and create clear, concise, and impactful communications that inform, engage, and connect HOPE stakeholders.
• Maintain and build the consistency of HOPE’s brand via HOPE’s voice, style guide, lexicon, and communications policies.
• Ensure accuracy, clarity, and integrity in communications through thorough research, systematic editing, and strict attention to detail.
• Clearly articulate HOPE’s Christ-centeredness and portray those HOPE serves with dignity and respect.
• Create and direct effective campaigns to promote HOPE with new audiences, utilizing advertising, videos, social media, public relations, and other HOPE connections.
• Actively contribute via researching, collecting, writing, and editing content for print and digital communications.
• Build project management capacity by developing others and utilizing Wrike to ensure excellent and consistent delivery on deadlines.
• Occasional international or domestic travel required.

Qualifications

• Personal confession of Christian faith and commitment to the mission and vision of HOPE.
• Demonstrated knowledge of and passion for Christ-centered poverty alleviation.
• Bachelor’s degree in journalism, communications, professional writing, marketing, or a related field.
• Minimum three years’ experience managing others and building teams.
• Minimum five years’ experience as a professional writer, including content collection, creation, and editing.
• Proof of performance in supporting fundraising campaigns.
• Excellent oral and written communication skills, including demonstrated ability to understand and articulate complex issues. Ability to communicate with tact, professionalism, and cross-cultural sensitivity.
• Experience in a wide variety of print and digital mediums, e.g., e-newsletters, appeals, websites, blogs, social media, brochures, video scripting, press releases.
• Attention to detail including maintaining sound organizational practices for gathering research and ordering of projects and tasks.
• Ability to manage long-term projects, establish priorities, provide excellent customer service, and negotiate competing deadlines with composure.
• Ability to analyze and improve systems and processes for collaboration, project management, and information sharing.
• Ability to build and maintain relationships that bridge departments, cultures, and socioeconomic gaps.
• Proficiency in AP Style and Microsoft Office Suite, familiarity with Adobe Creative Suite.
• Ability to give and receive constructive criticism.
• Understanding of Scriptural mandates concerning those living in poverty.

At HOPE International, we invest in the dreams of families in the world's underserved communities as we proclaim and live the Gospel.