Content Manager

SumUp; Berlin (NH); On-site; USD 61,000 - 84,000; Full time

Benefits offered by this job

Virtual Stock Option programme

L&D budget €2000 per year

28 days paid leave + holidays

Job summary

SumUp, Berlin-based Run My Business, seeks a Content Manager to own product storytelling and messaging across channels. You will establish a single source of truth for product content, collaborate with Design and Localisation, and guide teams in communicating SumUp's value through clear narratives.

You will audit online and product copy, translate customer insights into content decisions, and drive consistent content across retail, website, and sales materials.

Qualifications

• Fluent English with strong written and verbal skills.
• Experience building content guidelines or documentation.
• Ability to translate research into content decisions.

Responsibilities

• Create and maintain product narratives, messaging frameworks, content guidelines, and product documentation.
• Audit customer-facing copy across website and product communications for quality and consistency.
• Translate customer insights from interviews and research into compelling product narratives.
• Own and maintain product webpage content, track performance, and identify optimization opportunities.
• Collaborate with Design on sales and marketing materials to unify messaging and visuals.

Skills

Fluency in English

Content guidelines

Messaging frameworks

Research to content decisions

Working with design teams

Job description

Content Manager - Run My Business

Berlin, Germany · Office-first setup

Team description

SumUp's Run My Business team builds the tools that help everyday business owners manage payments, finance, and customer relationships, all from one app used by millions of merchants worldwide. As Content Manager, you'll become the central reference point for product messaging, helping teams across Lifecycle, Sales, and Online Marketing turn product benefits into clear, compelling content for every channel. It's a role with real ownership: you'll set the standards for product storytelling, work closely with Design and Localisation, and help shape how SumUp's story reaches customers as the product line keeps growing.

What you'll do

• Create and maintain product narratives, messaging frameworks, content guidelines, and product documentation that establish a single source of truth for how we talk about our products. Educate internal teams and provide a consistent foundation for content across channels, including retail, website, sales materials, and product communications.
• Audit customer-facing copy across the website and product communications, maintaining and QAing existing content while partnering with the Content Guild to improve quality, accuracy, and consistency.
• Contribute to product storytelling through merchant interviews, visits, and other firsthand research, translating customer insights into clear and compelling product narratives.
• Own and maintain product webpage content, track performance, and identify optimisation opportunities based on competitor analysis and merchant insights.
• Partner with Design on sales and marketing materials, ensuring messaging and visuals work together to communicate product value clearly and consistently across relevant touchpoints.

What we’re looking for

• Fluency in English, with strong verbal and written communication skills that turn product benefits into clear, convincing narratives.
• Track record of building and maintaining content guidelines, messaging frameworks, or documentation that act as a trusted source of truth for other teams.
• Experience turning competitive and consumer research into clear, well reasoned content decisions.
• Comfort briefing and working closely with design teams, co owning the point where messaging and visuals meet.
• Ability to translate complex product and brand information into practical, actionable guidance for non content teams such as sales and growth.

Why you should join SumUp

• Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
• A corporate pension scheme where we match up to 20% of your contributions
• Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days
• Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn , Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.