Content & Education Coordinator

ICSC; New York (NY); Hybrid; USD 52,000 - 66,000; Full time

Job summary

ICSC is seeking a Content & Education Coordinator in New York City for a hybrid role. You will vet speakers, manage session materials, coordinate event logistics, and support education programs for members.

The role requires strong organizational and communications skills and the ability to handle multiple projects in a fast-paced environment. Ideal candidates have 1–3 years in related fields, CRM experience (Dynamics), and proficiency with Microsoft Office 365.

Qualifications

• 1–3 years of project management, education, communications, or administrative experience.
• Strong organizational and project coordination skills with the ability to manage multiple assignments.
• Excellent written and verbal communication abilities.
• Detail-oriented with the ability to manage multiple deadlines.
• Experience working with CRM systems (e.g., Dynamics) preferred.
• Ability to work cross-functionally and support live event environments.
• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Strong writing, editing, and proofreading skills with attention to detail.
• Working knowledge of Microsoft Office 365, including Outlook, Excel, PowerPoint, and Word.
• Positive, professional demeanor and a strong commitment to teamwork.
• Ability to build relationships and collaborate effectively with internal and external stakeholders.

Responsibilities

• Speaker Vetting & Management: Vet and manage speakers for ICSC events; maintain speaker profiles; manage agreements and deadlines.
• Event Logistics & Coordination: Schedule prep calls, manage calendar invites, coordinate program information; provide on-site updates.
• Education Program Support: Process registrants to the Online Retail Real Estate Institute; respond to inquiries; support education initiatives.

Skills

Project management

Education coordination

Communications

Organizational skills

CRM experience

Event coordination

Written communication

Verbal communication

Cross-functional collaboration

Education

Bachelor's degree in Marketing, Communications, or Business

Tools

Dynamics

Microsoft Office 365

Job description

The member organization for industry advancement, ICSC promotes and elevates the marketplaces and spaces where people shop, dine, work, play and gather as foundational and vital ingredients of communities and economies. ICSC produces experiences that create connections and catalyze deals; aggressively advocates to shape public policy; develops high impact marketing and public relations that influence opinions; provides an enduring platform for professional success; and creates forward-thinking content with actionable insights — all of which drive industry innovation and growth.

The Content & Education Coordinator will support the team in executing professional development, content sessions and online learning offerings for ICSC Members. This role is ideal for an early-career professional with strong organizational skills, a passion for professional development, and the ability to manage multiple projects in a fast-paced environment. The coordinator helps keep projects organized and ensures deadlines are met and materials are accurate, on brand, and aligned with organizational goals.

This position is hybrid and based out of our New York City office, in-office days are Tuesday, Wednesday & Thursday.

Duties and Responsibilities:

Speaker Vetting & Management

• Responsible for the vetting and management of speakers for ICSC events to include creating and maintaining accurate speaker profiles in Microsoft Dynamics
• Prepare and distribute speaker agreements to multiple panelists, speakers and instructors simultaneously; monitor and track agreement execution status to ensure deadlines are met.
• Communicate directly with speakers to collect required materials, including headshots and bios
• Assist in developing and organizing session call sheets
• Ensure timely and accurate submission of all speaker materials

Event Logistics & Coordination

• Schedule and coordinate prep calls for events; manage calendar invites and speaker participation tracking
• Coordinate with internal teams to ensure accurate program information
• Provide real-time website updates to the web team during onsite event execution

Education Program Support

• Process and add new registrants to the Online Retail Real Estate Institute
• Monitor and respond to inquiries in the Education inbox
• Provide general administrative and operational support for education initiatives
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organization goals
• Cultivates Innovation - Creating new and better ways for the organization to be successful
• Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives

Qualifications:

• 1–3 years of project management, education, communications, or other administrative experience.
• Strong organizational and project coordination skills with the ability to manage multiple assignments simultaneously.
• Excellent written and verbal communication abilities.
• Detail-oriented with the ability to manage multiple deadlines.
• Experience working with CRM systems (e.g., Dynamics) preferred.
• Ability to work cross-functionally and support live event environments.
• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Strong writing, editing, and proofreading skills with attention to detail.
• Working knowledge of Microsoft Office 365, including Outlook, Excel, PowerPoint, and Word.
• Positive, professional demeanor and a strong commitment to teamwork.
• Ability to build relationships and collaborate effectively with internal and external stakeholders.