Content Designer - Payment help content

247Hire; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

247Hire is looking for a Sr Content Designer to craft engaging content for apps and web, ensuring clarity and regulatory compliance. This role is ideal for someone with a strong portfolio and experience in UX writing, capable of supporting product launches and redesigns.

The candidate should be proficient with tools such as Figma and Lucid, with over 5 years in the field and the ability to manage stakeholder collaboration effectively.

Qualifications

• Over 5 years of experience in content design, UX writing, or related fields.
• Proven ability to craft help and instructional content for digital products.
• Experience working within established design systems and content standards.

Responsibilities

• UX writing for apps, web, and complex process screens.
• Supporting legacy redesigns and net new product launches.
• Ensuring clarity, accuracy, and regulatory compliance.

Skills

UX writing

Content design

Collaboration

Stakeholder management

Tools

Figma

Lucid

Confluence

Miro

Job description

Sr Content Designer Responsibilities

• UX writing for apps, web, and complex process screens
• Supporting legacy redesigns and net new product launches
• Ensuring clarity, accuracy, and regulatory compliance
• Acting as on-call support for high priority content needs
• Develop clear, engaging help articles, FAQs, tooltips, and educational materials for payments products to support user onboarding and activation.
• Ensure content consistency by contributing to style guides, content patterns, and design standards.
• Create reusable content components and identify opportunities for standardization across platforms.

Sr Content Designer Qualifications

• Over 5 years of experience in content design, UX writing, or related fields with a strong portfolio.
• Proven ability to craft help and instructional content for digital products.
• Experience working within established design systems and content standards.
• Skilled in collaborating with product and technology teams, with strong stakeholder management skills.
• Proficiency with tools such as Figma, Lucid, Confluence, or Miro. A background in payments, financial services, or banking is preferred; familiarity with AI tools and accessibility standards (WCAG 2.1 AA) is a plus.