Content Designer New

MNTN, Inc.; Northern (KY); On-site; USD 110,000 - 150,000; Full time

Job summary

MNTN is hiring for a Content Design/Strategy role within Digital Strategy & Experience. You will own product content across Help Centers, release notes, micro-tutorials, and change guidance, ensuring content is AI-ready and customer-focused.

You will partner with technical teams to translate complex product changes into plain-language guidance, drive content strategy for launches, and track performance to improve self-service and AI retrieval outcomes.

Qualifications

• 4+ years of experience in content design, content strategy, or technical writing in SaaS.
• Ability to turn dense product information into actionable guidance.
• Strong technical acumen to review engineering docs and troubleshooting flows.
• Experience partnering with product leaders and engineers during releases.
• Knowledge of writing content for AI retrieval and conversational support tools.
• Ability to create across formats: troubleshooting articles, release notes, in-app UI text.
• Self-directed with ability to own roadmap and high quality bar.

Responsibilities

• Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance.
• Collaborate with Technical Program Managers to turn product and engineering documentation into AI-ready customer content.
• Create clear plain-language explanations of product changes and next steps for various teams.
• Develop in-app guidance with the Digital Strategy Manager.
• Own content coverage and gap-closure roadmap for your product line.
• Translate complex product information into clear, decision-ready guidance.
• Build a consistent language foundation across surfaces.
• Track content performance and optimize accordingly.

Skills

Content design

Content strategy

Technical writing

AI retrieval content

Product documentation

Cross-functional collaboration

User guides

Job description

At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It's why we all really love working for the Hardest Working Software in Television (and also why we were named one of Ad Age’s Best Places To Work in 2026.)

We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It's what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting https://mountain.com/ .

We're committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions-without compromising the human element that makes our company great.

So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.

This role sits within Digital Strategy & Experience — MNTN Engineering's customer-experience team — powering support, AI, in-product guidance, and releases so customers understand changes and move forward with confidence: content that's accurate, consistent, findable, reusable, and AI-ready.

Content is the source our AI draws from, so how it's designed — architecture, taxonomy, governance, AI-ready standards, release readiness, and cross-product strategy — is set at the program level. This role proves it out, spanning Help Centers, release notes, micro-tutorials, support procedures, in-app copy, internal knowledge, and change communications, each written for its reader: customer, agent, or teammate — with the judgment and craft to make it land.

Impact shows in the numbers: self-service resolution, AI deflection, and how fast top support drivers close. Here's what that looks like day to day.

What you'll do

• Own content for your product portfolio across Help Centers, release notes, micro-tutorials, internal knowledge, and change guidance, including articles, videos, technical documentation, and troubleshooting content built for real customer problems.
• Lead content readiness for product launches, partnering with Technical Program Managers to turn product and engineering documentation into accurate, AI-ready customer content alongside development. Content coverage is a launch requirement, held to the same standard as code and QA.
• Create the plain-language story behind every product change, what changed, why it matters, and what customers should do next, giving Product Marketing, Digital Strategy, and Revenue Enablement a consistent starting point.
• Partner with the Digital Strategy Manager to create and maintain clear, timely in-app guidance that helps customers take the right action in the moment.
• Own the content coverage and gap-closure roadmap for your product line, prioritizing the issues with the greatest impact on self-service resolution and AI deflection.
• Turn complex product information into clear, decision-ready guidance, from quick how-tos to strategic resources, using established taxonomy, quality, and AI-retrieval standards.
• Build the language foundation for a consistent customer experience, including terminology, tone, and voice standards across every surface.
• Track content performance across self-service resolution, AI retrieval, and accuracy, then use those insights to rebuild, restructure, or retire content.

What success looks like

• Content you've built is measurably closing top support drivers and contributing to AI deflection, not just adding volume to the Help Center.
• All content health metrics for your portfolio are trending upward toward the team's targets, building on today's baselines.
• Your account of what changed stands alongside the product release brief and positioning docs as a core input to the GTM motion, sharpening release clarity for Product, Product Marketing, Digital Strategy, and Revenue Enablement

What you'll bring

• 4+ years of experience in content design, content strategy, or technical writing, in SaaS, with a track record of owning content for a product line or portfolio, not just executing requests.
• A sharp writing and editing bar, developed enough to turn dense or ambiguous product information into guidance a customer can act on with confidence.
• Deep technical acumen, comfortable pressure-testing engineering documentation and troubleshooting flows well enough to catch what's missing, not just translate what's given.
• A track record of partnering directly with Product leaders and engineers as a peer during the release process, pulling from documentation, asking sharp follow-up questions, and closing gaps through direct product access.
• Working knowledge of writing content for AI retrieval and conversational support tools, you understand that structure and clarity determine whether a model gets the answer right. You deeply understand how content drives comprehension, engagement, adoption, and trust.
• You range across formats, equally fluent in a troubleshooting article, a release note, in-app UX copy, or a short how-to script, and you have the judgment to know which one a topic actually needs. Comfortable extending into interface craft (microcopy, in-product UI text) when a surface calls for it, even though it's not the daily center of gravity of this role.
• A self-directed operator who takes a prioritized roadmap and a quality bar and runs, without needing every piece of work defined.

About MNTN

Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you're contacted by someone without that address and they mention a Reference Code (which we never use), then that ain't us folks. Tell those trolls to take a hike–you're waiting to climb a MNTN.

MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.

Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in MNTN's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.