Content Designer II

Kforce Inc; San Diego (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Kforce Inc. in San Diego, CA is seeking a Content Designer II to join our Customer Success Content team. You will design Expert and Customer-centered content across QuickBooks experiences, leveraging AI tools to improve quality and efficiency.

Collaborate with Product Managers and Designers to ensure accessible, accurate content that supports customers’ financial needs. Ideal candidates have 1–3 years in content design or technical writing, with fintech or financial product familiarity, and

Qualifications

• Bachelor's degree or equivalent professional experience.
• 1-3 years of experience in content design, technical writing, or a related field.
• Experience creating content for software products or digital experiences.
• Experience with fintech, banking, payments, bookkeeping, or financial products is a plus.
• Comfortable using AI tools to draft, refine, and optimize content.
• Strong collaboration, editing, organization, and communication skills.

Responsibilities

• Design, edit, and validate Expert and Customer-facing content across QuickBooks products, including in-product, self-service, and support content.
• Partner with Content Leads to deliver clear, accurate Expert and Customer content.
• Use AI-powered tools to create and refine high-quality content efficiently.
• Ensure content meets accessibility, legal, style, and quality standards.
• Improve content through customer and expert feedback, analytics, and best practices.

Skills

Content design

Technical writing

FinTech knowledge

AI-assisted writing

Collaboration

Education

Bachelor's degree or equivalent

Tools

AI content tools

Job description

Responsibilities

A client with Kforce is seeking a Content Designer II to join their team in San Diego, CA. Overview: Join the Customer Success Content team to create clear, accurate, and scalable content that helps customers confidently manage their business accounting needs with QuickBooks. You'll partner with Product Managers, Product Designers, and cross-functional teams to design Expert and Customer-centered content across QuickBooks experiences while using AI-powered tools to improve quality and efficiency. Responsibilities:

• Design, edit, and validate Expert and Customer-facing content across QuickBooks products, including in-product, self-service, and support content
• Partner with Content Leads to deliver clear, accurate Expert and Customer content
• Use AI-powered tools to create and refine high-quality content efficiently
• Ensure content meets accessibility, legal, style, and quality standards
• Improve content through customer and expert feedback, analytics, and best practices

Requirements

• Bachelor's degree or equivalent professional experience
• 1-3 years of experience in content design, technical writing, or a related field
• Experience creating content for software products or digital experiences
• Experience with fintech, banking, payments, bookkeeping, or financial products is a plus
• Comfortable using AI tools to draft, refine, and optimize content
• Strong collaboration, editing, organization, and communication skills

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.