Senior Content Designer at Intuit Mountain View, CA

kozmetickesluzby.vecnakraska.sk - Jobboard; Mountain View (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Cash bonuses

Equity rewards

Comprehensive benefits

Job summary

Intuit is looking for a Senior Content Designer in Mountain View, CA, to lead content strategy for AR features impacting small businesses. You will craft user-friendly interface text and thorough Help content, mentor peers, and partner with designers and product managers to refine content based on user feedback.

With a Bachelor's degree and over 5 years of experience, you'll possess excellent written communication skills and a strong background in HTML and CSS.

Intuit offers competitive pay, cash bonuses, and equity rewards as part of a comprehensive benefits package.

Qualifications

• 5+ years of experience as a technical writer or content developer.
• Mastery of English language, grammar, structure, and punctuation.
• Skill at creating engaging content that instills confidence in users.

Responsibilities

• Write clear and engaging user interface text and Help content.
• Act as mentor in user assistance trends and customer communication.
• Work with cross-functional teams to set content goals.

Skills

Written communication skills

Project management

HTML/CSS coding

User assistance trends expertise

Agile development participation

Education

Bachelor's degree in English, Journalism, or relevant field

Tools

MadCap Flare

Adobe RoboHelp

Perforce

Job description

Senior Content Designer job at Intuit. Mountain View, CA.

Overview

At Intuit, Product designers create meaningful experiences that put the latest technology to work helping our customers save time and money. They use AI, data, and deep customer empathy along with diverse craft skills to design remarkable experiences for customers. Join the QuickBooks Payments team as a Senior Content Designer to lead content strategy for high-impact AR (Accounts Receivable) features tailored for small businesses. In this role, you will partner with lead designers on initiatives, elevate the content craft on our team, and create scalable content frameworks to drive maximum impact across the end-to-end user experience.

Responsibilities

• Write clear and engaging user interface text and Help content for web, desktop and mobile applications
• Act as experts and mentors in user assistance trends, how our customers learn, and the voice we use to communicate with our customers in our offerings, marketing and support
• Work closely with user researchers, user interface designers, and product managers to understand key customer needs, set content goals, and iterate until those goals are met
• Work closely with developers and QA, participating in an Agile development cycle
• For your writing projects, lead the content-design process, drive decisions, create schedules, and track issues
• Validate your deliverables by performing content reviews, observing usability testing and responding to live customer feedback

Qualifications

• Bachelor's degree in English, Journalism, a scientific or engineering field, or equivalent
• 5+ years' experience as a technical writer or content developer
• Excellent written and verbal communication skills, including mastery of English language, grammar, structure and punctuation
• Work samples that use an engaging, conversational tone to give your target audience confidence in their ability to perform tasks and the feeling that you care
• Comfort coding HTML, XML, and CSS in a text editor and with editing text embedded in developer code
• Skill at using Help content publication programs such as MadCap Flare or Adobe RoboHelp to create single-source content
• Solid background using source control software such as Perforce
• Experience maintaining a local development environment for a Java-based application
• Talent at conceiving and creating annotated screen shots to illustrate key points. Experience writing scripts for short instructional videos or tutorials
• Superior organizational and time-management skills; demonstrated effectiveness managing multiple priorities and deadlines
• Strong project management skills; ability to function as project leader as well as individual contributor

Compensation & Benefits

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.