Content Designer for financial products

Affirm, Inc.; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health and wellness stipends

Equity rewards

Flexible time off

Employee stock purchase plan

In‑person onboarding

Accommodations for disabilities

Inclusive interview process

Job summary

Affirm, Inc. ищет дизайнера контента с опытом UX‑writing и информационной архитектуры для формирования пользовательских потоков и коммуникаций в веб и нативных приложениях.

Взаимодействие с Product Design, Research, PM, Engineering, Brand, Legal, Compliance и Customer Experience от идеи до релиза. Вам предстоит писать понятный, точный и человечный контент для внутрипродуктовых подсказок, уведомлений, писем и текстовых сообщений, опираться на исследования и отзывы пользователей, участвовать в

Qualifications

• At least 2 years of experience in content design, UX writing, content strategy, information architecture, or a related field.
• Experience designing for web and native digital products.
• Portfolio demonstrating strong UX writing, strategic thinking, and shipped product experiences across in-app, web, or other customer touchpoints
• Strong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development
• Ability to work independently on defined projects, navigate ambiguity with support, connect content decisions to customer needs and business goals, and move work forward with care
• Experience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners
• Clear communication skills, including explaining rationale, inviting feedback, building alignment, and advocating for customers
• Будет плюсом: experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflows

Responsibilities

• Contribute content design to product work by shaping user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences.
• Collaborate cross-functionally with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from early ideas through launch and optimization.
• Help teams understand customer problems, identify content and usability opportunities, and make decisions about how product experiences should work and communicate.
• Write clear, accurate, concise, and human product content for in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints.
• Use research, experimentation, customer feedback, and data to improve content decisions, usability, and customer understanding.
• Participate in design sprints, critiques, content reviews, and product discussions, advocating for clarity, accessibility, and content-first design.
• Strengthen the content design practice by contributing to style guides, writing guidelines, reusable patterns, team artifacts, and shared ways of working.

Job description

Описание

Affirm provides people with a clear, predictable way to pay over time, with no hidden fees or surprises. The company is reimagining how people access and experience financial products.

Задачи

• Contribute content design to product work by shaping user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences
• Collaborate cross-functionally with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from early ideas through launch and optimization
• Help teams understand customer problems, identify content and usability opportunities, and make decisions about how product experiences should work and communicate
• Write clear, accurate, concise, and human product content for in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints
• Use research, experimentation, customer feedback, and data to improve content decisions, usability, and customer understanding
• Participate in design sprints, critiques, content reviews, and product discussions, advocating for clarity, accessibility, and content-first design
• Strengthen the content design practice by contributing to style guides, writing guidelines, reusable patterns, team artifacts, and shared ways of working

Требования

• At least 2 years of experience in content design, UX writing, content strategy, information architecture, or a related field
• Experience designing for web and native digital products
• Portfolio demonstrating strong UX writing, strategic thinking, and shipped product experiences across in-app, web, or other customer touchpoints
• Strong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development
• Ability to work independently on defined projects, navigate ambiguity with support, connect content decisions to customer needs and business goals, and move work forward with care
• Experience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners
• Clear communication skills, including explaining rationale, inviting feedback, building alignment, and advocating for customers
• Будет плюсом: experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflows

Условия

• Base pay range: £80,000 - 118,000 per year
• Monthly stipends for health, wellness, and tech spending
• Medical, dental, and vision coverage at no cost for employees and their dependents
• Employees may be eligible for equity rewards
• Flexible time off and generous holiday calendars
• Employee stock purchase plan allows employees to buy Affim stock at a discount
• New hires are invited to attend an in-person onboarding experience
• Inclusive interview process, with accommodations available for candidates with disabilities
• Affirm considers qualified applicants with arrest and conviction records for positions based in San Francisco or Los Angeles, as required by law