Content Designer II

Affirm; United States; Remote; USD 106,000 - 156,000; Full time

Benefits offered by this job

Health coverage

Monthly stipends

Generous holiday calendar

Employee stock purchase plan

Job summary

Affirm is seeking a Content Designer II to craft clear, trustworthy product experiences across web and mobile. You’ll be embedded with a product team, shaping flows, IA, and customer communications with a content-first mindset.

You’ll collaborate with Design, Research, PM, Eng, Brand, Legal, Compliance, and CX, using research and feedback to improve usability and accessibility while keeping customers informed and confident.

Qualifications

• 2+ years of experience in content design or UX writing.
• Portfolio showing UX writing craft and shipped product experiences.
• Strong understanding of UX writing, IA, usability, accessibility, research, and product development.

Responsibilities

• Contribute content design to product flows, IA, and notifications.
• Collaborate cross-functionally with Design, Research, PM, Eng, Brand, Legal, and CX.
• Identify content and usability opportunities to improve product experiences.
• Write clear, accurate in-product content across flows, emails, and touchpoints.
• Use research, experimentation, feedback to improve content decisions.
• Participate in sprints, critiques, and reviews advocating for clarity.

Skills

UX writing

Content strategy

Information architecture

Accessibility

Research

Collaboration

Job description

At the company, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

At the company, we’re reimagining how people access and experience financial products. Our commitment to clarity, honesty, and empathy fuels every design decision across all of our user experiences. We’re looking for a Content Designer II to help create clear, useful, trustworthy, and compelling product experiences that make it easier for people to understand and use the company.

About the team

In this role, you’ll work as an embedded partner on a product team, collaborating closely with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience. You’ll help design and improve product experiences from discovery through launch, experimentation, and optimization, with a focus on both thoughtful content strategy and precise UX writing.

You’ll bring strong writing skills, customer empathy, and product thinking to important product work. You’ll ask thoughtful questions, explain your rationale clearly, and advocate for simple, transparent experiences that help customers make informed decisions. You’ll use content strategy, systems thinking, and UX writing to help teams create experiences that are simple, transparent, and customer-centered.

You’ll also contribute to the company’s growing Content Design practice by sharing feedback, participating in team rituals, helping strengthen guidelines and patterns, and partnering with other content designers. This role is ideal for a collaborative, curious, and customer-oriented content designer who is ready to grow their craft while making meaningful contributions to product experiences.

What You’ll Do

• Contribute content design to product work, shaping user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences.


• Work cross-functionally with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from early ideas through launch and optimization.


• Help teams understand customer problems, identify content and usability opportunities, and make thoughtful decisions about how product experiences should work and communicate.


• Write clear, accurate, concise, and human product content across in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints.


• Use research, experimentation, customer feedback, and data to improve content decisions, usability, and customer understanding.


• Participate in design sprints, critique, content reviews, and product discussions as an advocate for clarity, accessibility, and content-first design.


• Help strengthen the company’s content design practice by contributing to style guides, writing guidelines, reusable patterns, team artifacts, and shared ways of working.

What We Look For

• 2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field, with experience designing for web and native digital products.


• A portfolio that shows strong UX writing craft, strategic thinking, and shipped product experiences across in-app, web, or other customer touchpoints.


• Strong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development.


• Ability to work independently on defined projects, navigate ambiguity with support, connect content decisions to customer needs and business goals, and move work forward with care.


• Experience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners to shape clear and effective product experiences.


• Clear communication skills, including the ability to explain rationale, invite feedback, build alignment, and advocate for the customer.


• Nice to have: experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflows.

Compensation & Benefits

Base Pay Grade: J

Equity Grade: UK 4

Employees new to the company typically come in at the start of the pay range. the company focuses on providing a simple and transparent pay structure based on a variety of factors, including location, experience, and job-related skills.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness, and tech spending, and benefits including 100% subsidized medical coverage, dental, and vision for you and your dependents. In addition, employees may be eligible for equity rewards offered by the company Holdings, Inc.

GBR base pay range per year: £80,000-118,000

Location: Remote UK

Benefits

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.


• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.


• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.


• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy the company stock at a discount.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: the company considers qualified applicants with arrest and conviction records, as required by law.