Content Designer

undisclosed; United States; Remote; GBP 121,000 - 159,000; Full time

Job summary

Undisclosed is seeking a Content Designer to create, evaluate, update and review content throughout the user journey. You will base decisions on evidence and research, and collaborate across government to focus on user needs.

You will work with style guides, contribute to content patterns, and engage with the cross-government community while ensuring accessibility and inclusive design. The role is remote with potential client-site travel and a contract ending 06 April 2027.

Qualifications

• Document information that enables effective content lifecycle management.
• Organise complex information to support understanding and navigation using existing standards and systems for structure and hierarchy.
• Use tools to manage and publish content, for example content management systems.
• Clearly explain problems and design ideas to others.
• Clearly explain design decisions to others using appropriate tools and methods.
• Design and deliver inclusive, accessible and environmentally sustainable content or services that meet the needs of all users, working with others.
• Ensure your design work meets appropriate standards and guidance, for example accessibility regulations, with support.
• Align your design work to goals and strategic objectives; identify risks and opportunities.
• Develop design patterns and components within the team.
• Plan and run design sessions; engage the right people; give and receive constructive feedback.
• Collaborate with researchers and analysts; use evidence to inform and test design ideas; apply iterative design and agile methodologies.
• Create material to test ideas; iterate based on research; use design patterns; lead design work; communicate the value of user-centred design; support other designers; work with digital and data leaders.

Responsibilities

• Be comfortable using evidence, data and research to make content decisions.
• Build relationships across government to focus on user needs and influence stakeholders.
• Contribute to and use style guides and content patterns.
• Engage with and contribute to the cross-government content community.

Skills

Content management

Information architecture

CMS

Communication of design

Explain design decisions

Inclusive design

Accessibility standards

Strategic alignment

Risk mitigation

Opportunity identification

Design patterns

Facilitation

Stakeholder engagement

Feedback

User research collaboration

Evidence-informed design

Iterative design

Prototyping

Iterative testing

Pattern reuse

Leadership

Advocacy

Mentoring

Cross-functional collaboration

Job description

Duration: contract to run until 06/04/2027

Location: Remote with potential for occasional travel to client site

Rate: up to £760.84 p/d Umbrellainside IR35

Clearance required: Active SC Clearance is desired. SC Eligibility is required

A content designer is responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey.

At this role level, you will:

• Be comfortable using evidence, data and research to make content decisions
• Build relationships across government to focus on the needs of the user and to influence stakeholders
• Contribute to and use the style guides and content patterns
• Engage with and contribute to the cross-government content community

Skills

Content management and architecture

• Document information that enables effective content life cycle management, for example metadata
• Organise complex information to support understanding and navigation using existing standards and systems for structure and hierarchy
• Use tools to manage and publish content, for example content management systems

Design communication

• Clearly explain problems and design ideas to others
• Clearly explain design decisions to others using appropriate tools and methods

Designing for everyone

• Design and deliver inclusive, accessible and environmentally sustainable content or services that meet the needs of all users, working with others
• Ensure your design work meets appropriate standards and guidance, for example accessibility regulations, with support

Designing strategically

• Align your design work to both the goals and vision of your team and the strategic objectives of your organisation
• Identify potential risks and use design to mitigate them
• Identify opportunities and use design to take advantage of them
• Contribute to the development of design patterns and components

Designing together

• Effectively plan and run a design session with your team, users or stakeholders
• Identify and engage the right people throughout the design process
• Give and receive constructive design feedback

Evidence-based design

• Work with researchers and analysts to draw together, analyse and clearly explain commonly available evidence relevant to users or a service, for example, web analytics data
• Use evidence to inform, develop and test a design idea, with support
• Apply iterative design principles and techniques and agile methodologies to your work
• Create material to test ideas and hypotheses at an appropriate fidelity, for example mockups or drafts
• Iterate and improve a design based on successive rounds of research
• Use and iterate design patterns and components
• Lead and coordinate design work in your team, with support
• Communicate the value of user-centred design to your team or others in your organisation
• Support other designers
• Work with digital and data leaders in your organisation, when needed

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!