Content Strategist

Bixal; United States; A distancia; USD 87.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flex hours

401K with matching incentive

Parental Leave

Medical/dental/vision benefits

Commuter benefits

Paid Time Off (PTO)

11 Paid holidays

Descripción de la vacante

the company is seeking a Content Strategist / Information Architect to guide content strategy and information architecture for large-scale public-facing websites and applications. You will lead audience research, planning, governance, and publishing, while contributing IA expertise to usability testing and accessibility considerations.

Location is remote within the USA, and the role is a full-time contract with a one-year base period and options.

Formación

• Active Secret Clearance required.
• BA in Communications, English, Information Science, Technical Communication, or UX Writing.
• Minimum 6 years of content strategy, information architecture, or UX-focused content work.
• Experience building taxonomies, sitemaps, content models, and metadata frameworks.
• Experience developing personas, journey maps, and research-informed artifacts.
• Familiarity with usability testing methods and translating findings into structure.
• Working knowledge of content management systems and accessibility standards.

Responsabilidades

• Administer content strategy and information architecture across the full lifecycle.
• Develop user personas, journeys, and content needs to inform strategy.
• Build and maintain taxonomies, metadata schemas, and IA models for findability.
• Define content structure standards and coordinate with SEO for discoverability.
• Review CMS content for clarity, accessibility, and usability; suggest improvements.
• Establish IA standards and permissions to support governance and auditability.
• Ensure consistent content structure across channels during publishing.
• Design usability tests and translate findings into structural recommendations.
• Collaborate with SEO and digital strategy on taxonomy and site structure.

Conocimientos

Content strategy

Information architecture

UX writing

User research

Taxonomies

Educación

BA in Communications, English, Information Science, Technical Communication, or UX Writing

Herramientas

CMS

WCAG

Optimal Workshop

Figma

Descripción del empleo

the company_Logo_Black_Margin-Tight.png" title="" width="185" height="76">Important Notice for Applicants:At the company, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @the company.com or from @the company.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.

the company will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Need Assistance or a Reasonable Accommodation?If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.

Why the company?

the company is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, the company empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

Our values:

• People-First: Emphasizing the importance of people in all aspects of work.
• Collaboration and Transparency: Valuing teamwork and open communication.
• Growth Mindset: Encouraging innovation and continuous improvement.
• Creating Lasting Impact: Focusing on meaningful outcomes and positive change.

About the role:

the company is seeking a Content Strategist / Information Architect for a project that supports a large-scale outreach and engagement effort, delivering strategic communications, content and creative services, digital strategy, and audience engagement across public-facing websites, applications, and social media platforms. The work is paired with the IT, cybersecurity, and data operations needed to keep that digital presence secure, reliable, and available around the clock. The program's mission is to ensure the intended audience receives timely, accurate, and accessible information about the programs, services, and policies that affect them — with content and platforms built to scale, adapt to changing needs, and hold up to federal compliance and security standards.

The Content Strategist / Information Architect shapes how content is planned, structured, and organized across the program's public-facing websites and applications so that users can find, understand, and act on information efficiently. This role guides content strategy across its full lifecycle, from audience research and planning through development, ongoing management, governance, and publishing, while contributing information-architecture expertise to usability testing, content governance, and search discoverability.

This is a full‑time position contingent on contract award by our client, with a defined performance period of one year with two one‑year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with the company’s mission of delivering innovative, human‑centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At the company, we support your professional journey, ensuring your experience reflects our inclusive, purpose‑driven culture and prepares you for future success.

Location

LocationThis role can work remotely from anywhere in the USA. You must be legally authorized to work in the US.the company does not provide visa sponsorship.

Compensation:

Compensation:The salary range for this role is $87,000 – $95,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.

Responsibilities:

• Administer content strategy and information architecture across the full content lifecycle, from planning and development through management, governance, and publishing.
• Develop and maintain user personas, user stories, and journey maps for key audience segments, identifying content needs, gaps, and opportunities to inform strategy.
• Build and maintain content taxonomies, metadata schemas, and information architecture models that support findability, reuse, and consistent navigation across websites and applications.
• Define content structure and organization standards (e.g., page templates, content types, metadata tagging conventions) for content authors and editors to follow, coordinating with SEO on structural elements that support discoverability at the point of creation.
• Review content within the CMS for clarity, findability, accessibility, and usability, recommending structural, navigational, or governance improvements informed by data and user needs.
• Establish and document information‑architecture standards and permissions structures that support consistent content governance and auditability.
• Ensure content structure and metadata remain consistent across distribution channels and rendering formats during publishing.
• Design and participate in usability testing, contributing IA‑specific test scenarios (e.g., card sorting, tree testing, navigation tasks) and translating findings into structural recommendations.
• Partner with SEO and digital strategy teams on keyword‑informed taxonomy and site‑structure decisions that support both user experience and organic search performance.
• Support development of journey maps tied to specific audience events or milestones to identify structural and content gaps.
• Contribute content‑structure findings and recommendations to required lifecycle and performance reporting.
• Maintain awareness of accessibility requirements (Section 508, WCAG) as they inform content and navigation structure decisions.
• Other relevant duties as qualified/trained to perform

Qualifications:

• This position requires an active Secret Clearance.
• BA in Communications, English, Information Science, Technical Communication, or UX Writing.
• Minimum 6 years of experience in content strategy, information architecture, or UX‑focused content work, ideally within a large public‑facing website or application environment.
• Demonstrated experience building taxonomies, sitemaps, content models, and/or metadata frameworks.
• Experience developing personas, journey maps, and other user‑research‑informed strategy artifacts.
• Familiarity with usability testing methods (e.g., card sorting, tree testing, moderated user testing) and translating findings into actionable structural recommendations.
• Working knowledge of content management systems and accessibility standards (Section 508/WCAG).

Nice to Have Skills and Experience:

• Experience supporting a DoD, federal, or other large‑scale government‑facing digital program.
• Familiarity with tools such as Optimal Workshop, Figma, or similar IA/UX research tools.
• Background in editorial or content operations in addition to information architecture.

How We Support Our Team:

• Flex hours
• 401K with matching incentive
• Parental Leave
• Medical/dental/vision benefits
• Flex Spending Account
• Company provided short‑term disability and life insurance
• Commuter benefits
• Paid Time Off (PTO)
• 11 Paid holidays

Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti‑discrimination laws. Employment decisions are based on merit, qualifications, and business needs.