Content Designer

HM Revenue & Customs; United States; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

HM Revenue & Customs is seeking experienced Content Designers to support a major transformation programme moving customer correspondence from paper-based communications to accessible digital channels.

The role focuses on reviewing and transforming thousands of existing letter templates into clear, user-centred content that meets accessibility requirements and GDS standards. You will collaborate in Agile teams to deliver content through sprint-based delivery.

Qualifications

• Proven Content Designer in a digital delivery environment.
• Strong understanding of GDS content standards and accessibility requirements.
• Experience transforming complex information into simple, user-focused content.
• Experience working within Agile teams and sprint-based delivery.
• Excellent stakeholder engagement, communication and influencing skills.
• Ability to manage and deliver large volumes of content at pace.

Responsibilities

• Review and redesign existing customer correspondence for digital channels.
• Create clear, concise and accessible content in line with GDS standards and best practice.
• Work within Agile multidisciplinary teams to deliver content through sprint-based delivery.
• Engage with stakeholders to understand requirements, gain agreement and support decision-making.
• Present content recommendations and design rationale in a clear and effective manner.
• Ensure consistency, quality and accessibility across a high volume of communications.
• Continuously improve content based on feedback, insight and evolving requirements.

Skills

Content Design

GDS Standards

Accessibility

Agile Delivery

Stakeholder Eng

Communication

Job description

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.

Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!

We are seeking experienced 4 x Content Designers to support a major transformation programme moving customer correspondence from paper-based communications to accessible digital channels.

The role will focus on reviewing and transforming thousands of existing letter templates into clear, user-centred digital content that meets accessibility requirements, GDS standards and organisational objectives

Key Responsibilities

• Review and redesign existing customer correspondence for digital channels.
• Create clear, concise and accessible content in line with GDS standards and best practice.
• Work within Agile multidisciplinary teams to deliver content through sprint-based delivery.
• Engage with stakeholders to understand requirements, gain agreement and support decision-making.
• Present content recommendations and design rationale in a clear and effective manner.
• Ensure consistency, quality and accessibility across a high volume of communications.
• Continuously improve content based on feedback, insight and evolving requirements.

Essential Skills And Experience

• Proven experience as a Content Designer in a digital delivery environment.
• Strong understanding of GDS content standards and accessibility requirements.
• Experience transforming complex information into simple, user-focused content.
• Experience working within Agile teams and sprint-based delivery.
• Excellent stakeholder engagement, communication and influencing skills.
• Ability to manage and deliver large volumes of content at pace.
• Strong presentation and facilitation skills.

Ideal Candidate

A skilled Content Designer who can balance user needs, business objectives and delivery priorities while working collaboratively within Agile teams. They will be comfortable managing large volumes of content, engaging stakeholders and presenting their work confidently to support effective design decisions.

Our Values

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact your designated recruiter to request accommodation.