Content Copywriter Specialist

Diverse Lynx; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT services provider located in Orlando is seeking a Content Copywriter Specialist to manage Clarity modules and deliver innovative technical solutions. The ideal candidate will have over 3 years of experience in a SaaS environment, excellent knowledge of SQL queries, and a solid understanding of Resource Allocation and Portfolio Management best practices. This role involves project management, user support, and adherence to SDLC processes for successful delivery of IT services.

Qualifications

• 3 years of experience managing and administering Clarity modules ideally in a SaaS environment.
• Experience in creating and presenting Proof of Concepts.
• Working knowledge of SSRS SQL Reporting Services.

Responsibilities

• Manage and administer multiple modules of Clarity.
• Document business requirements with internal business customers.
• Research and evaluate technical solutions and recommend cost-effective options.

Skills

Resource Allocation Management

Portfolio Management

SQL Queries Development

SaaS Application Configuration

JasperSoft Reporting

Change Management Procedures

Education

BA/BS in Business, Computer Science, or equivalent

Tools

MS Office Suite

CA PPM

Job description

DiverseLynx is a leading provider of information technology, consulting, application, IT infrastructure and Recruitment services provider headquartered in NJ

Job Description

Role: Content Copywriter Specialist

Essential Job Functions:

Responsibilities

• 3+ years of experience managing and administering multiple modules of Clarity, ideally in a SaaS environment.
• Work with internal business customers to identify, prioritize and document business requirements.
• Leverage CA PPM functionality to meet business/user needs.
• Provide technical specifications, test plans and implementation strategies.
• Research and evaluate technical/functional solutions within the application and recommend the most efficient, cost-effective and innovative solutions.
• Project manage small to medium project initiatives.
• Adhere to SDLC through the various lifecycle stages from business need through design and delivery, ensuring that goals or objectives are met according to the business need.
• Provide User Support and training for existing applications.
• Rotational 24x7 production support responsibilities in support for Software as a Service and custom developed applications.
• Work with extended IT team to coordinate upgrades, patches, and resolve cross-functional issues.
• Communicate to Project Manager with efficiency and accuracy any progress or delays.
• Engage in out-of-the-box thinking to provide high value to customers.
• Create ad-hoc queries and reports using JasperSoft.
• Attend project-related meetings as needed.
• Communicate regularly with management on incidents and project initiatives.
• Engage with SaaS vendor for troubleshooting and escalations of issues.
• Coordinate with and manage 3rd party ad-hoc support vendors for advanced technical support or completion of small projects.
• Adherence to incident management process (includes incident creation/update/closure, RCA and action item follow-up).
• Perform other duties as assigned.

Qualifications

• 3+ years of experience managing and administering multiple modules of Clarity, ideally in a SaaS environment.
• Thorough understanding of Resource Allocation and Management best practices.
• Thorough understanding of Portfolio Management best practices.
• Minimum of 3+ years' experience with RDBMS databases and developing SQL queries.
• Ability to perform advanced configuration in SaaS applications based on customer requirements.
• Experience to create and present Proof of Concepts based on new functionality.
• Proven experience staying current with vendor releases and roadmaps.
• Experience supporting Commercial off the Shelf and Software as a Service applications.
• Proven experience in managing small to medium projects.
• Working knowledge of JasperSoft and SSRS SQL Reporting Services.
• Experience following and executing formal Change Management procedures for implementing application changes into the production environment.
• BA/BS in Business, Computer Science, or equivalent work experience.
• Expertise with MS Office Suite, including MS Project.
• Experience in GEL, workflow, XOG, NSQL.
• Experience in CA PPM Configuration, CA PPM Data Model, CA PPM Portlets, and CA PPM Reporting.

Additional Information

All your information will be kept confidential according to EEO guidelines.