Content and Digital Experience Director
UW Medicine
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Job summary
UW Medicine is seeking a Content and Digital Experience Director to lead content strategy, UX, and discoverability across uwmedicine.org and related channels. This role shapes how information is structured, governed, and distributed, positioning the website as the authoritative source of truth while coordinating with marketing, product, IT, and broader digital teams.
You will build scalable workflows, governance, and measurement, coach a multidisciplinary team, and drive improvements in search,
Qualifications
- Bachelor’s degree required.
- Five years of experience managing teams and shaping digital experience strategy across web and distributed channels.
Responsibilities
- Set vision and roadmap for content strategy and UX across uwmedicine.org and related channels.
- Oversee content strategy, UX research, information architecture, UX writing, and governance to meet business goals.
- Champion structured content, SEO, schema, and measurement frameworks for visibility and discovery.
- Establish KPIs and measurement frameworks for digital experiences across channels.
- Develop lightweight, repeatable workflows and intake processes in an agile environment.
Skills
Education
Tools
Job description
We’re hiring a Content and Digital Experience Director at UW Medicine.
This is a distinctive leadership opportunity for someone who brings together enterprise content strategy, user experience and strong people leadership, and understands how those disciplines must evolve as search and AI reshape the way people discover and navigate healthcare.
The director will lead the team responsible for content strategy and design, UX, information architecture, SEO/GEO and discoverability for uwmedicine.org and our broader digital ecosystem. The work sits at the intersection of healthcare access, customer experience and innovation, helping people find trusted information and connect with UW Medicine across patient care, medical education and our broader academic mission.
I’m looking for a leader who can set a clear vision while also building the practical systems that make excellent work possible, including prioritization, governance, scalable workflows, measurement and sustainable team operations. Just as importantly, this person should be an experienced and thoughtful people leader who can coach a multidisciplinary team and help each discipline do its best work.
The position is primarily remote, with approximately one on-site meeting per month in Seattle.
Reporting to the Assistant Vice President, Digital Strategy and Operations, the Director, Digital Experience leads the strategy and execution of content strategy, user experience, content design, and discoverability for UW Medicine's primary digital hub, uwmedicine.org, and connected digital channels.
This role owns the digital experience for UW Medicine’s primary platform, uwmedicine.org, and shapes how content and experiences are structured, governed, and distributed across a broader external ecosystem, including search, AI-driven discovery, social platforms, partner channels, and emerging technologies. The Director establishes a hub-and-spoke model, positioning the website as the authoritative source of truth while enabling consistent, high-quality engagement across distributed channels.
- Set the vision and roadmap for content strategy and user experience across uwmedicine.org and connected digital channels, aligning user needs with patient acquisition, engagement, and business goals.
- Lead a hub-and-spoke digital model in which the website serves as the authoritative source of truth while enabling consistent, high-value experiences across distributed platforms.
- Partner with service line marketing, content marketing, reputation management, social, and paid media teams to align digital experience strategy across owned and distributed channels.
- Evaluate competitive and emerging approaches to identify best practices and encourage innovation.
- Manage idea generation and project intake processes through to execution and measurement.
- Analyze our strategies' performance, identify strategic opportunities, facilitate change to hit and exceed customer expectations and KPIs.
- Ensure UW Medicine’s content ecosystem supports Generative Engine Optimization (GEO), structured data, and authoritative entity representation across digital platforms
- Partner with marketing, content, brand, product management, web development, IT, and other stakeholders to design seamless digital experiences that meet user needs and organizational priorities.
- Oversee content strategy and design, UX research and design, information architecture, UX writing, and content governance work that makes digital experiences clear, usable, scalable, and easy to maintain and support the organization’s business goals.
- Champion structured content, SEO, schema, and measurement frameworks that strengthen search visibility, support AI discovery, and continuously improve user journeys across channels.
- Establish KPIs and measurement frameworks that track the performance of digital experiences across search, AI discovery, web, and distributed digital channels, using insights to continuously improve user journeys.
- Develop lightweight, repeatable workflows, templates, and intake processes that help the team deliver efficiently in an agile environment.
- Lead, coach, and develop a high-performing team of UX, content design, content strategy, UX writing, and SEO professionals across multiple concurrent initiatives.
- Manage day-to-day workflow for team including assignments and the end-to-end project processes.
- Responsible for staffing, performance feedback, budgeting, and resource planning to ensure high-quality delivery and sustainable operations.
- Foster a culture of iterative design, continuous improvement, and data-informed decision making across the team and broader organization.
To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
- Bachelor’s degree in a related field.
- Five years of experience managing teams, shaping digital experience strategy, including UX, content strategy, and discoverability across web and distributed digital channels.
Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.
- Experience defining digital experience strategies that span multiple channels and platforms, including websites, search, AI-driven discovery, and third-party digital ecosystems.
- Understanding of AI-driven search and generative discovery trends.
- Experience designing hub-and-spoke digital content or platform models.
- Familiarity with structured content, schema, and knowledge graph principles.
- A strong understanding of search engine optimization and how organic authority and visibility are earned on the web.
- Experience with design thinking, methodology, and design operations.
- Knowledge of social and mobile experiences.
- Experience leading agile teams and prioritizing work for digital teams.
- Experience managing, coaching, and developing direct reports.
- Experience handling budgets and formulating resourcing plans.
- Strong critical-thinking and problem-solving skills.
- Strong leadership, negotiation, and consensus-building skills.
- Ability to thrive in a fast-paced, high-volume environment with tight deadlines.
- Good organizational and time management skills.
- Seven or more years of experience shaping digital experience strategy, including UX, content strategy, and discoverability across web and distributed digital channels.
- Experience in healthcare, higher education, or nonprofit environments.
This role is primarily remote and includes one monthly on-site meeting in Seattle, WA, along with additional in-person meetings as needed to meet business needs.
UW Medicine's digital experience work sits at the intersection of healthcare access, customer experience, and innovation. The team is focused on helping millions of people find trusted information, connect with services, and navigate care with confidence through thoughtful, user-centered digital experiences.
This is an opportunity to shape the future of discoverability and digital engagement for a nationally recognized academic health system - bringing together UX, content, SEO/GEO, and emerging AI-driven channels in service of patients and communities.
$120,000.00 annual
$143,820.00 annual
-
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
First Shift (United States of America)
This is a regular position
100.00%
Not Applicable
Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.
UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
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