Container Lifecycle Manager — 360° AM Excellence

Pacifica-Trucks-1; Long Beach (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Pacifica-Trucks-1 in Long Beach, CA is seeking a Customer Service Manager to lead a team of 6–10 Account Managers and drive disciplined, end-to-end execution across the container lifecycle.

You will enforce 360 ownership, monitor daily execution, improve billing accuracy, and push for proactive customer engagement with clear, transparent updates. A hands-on leader with strong communication and coaching skills is required.

Qualifications

• 8–10+ years of customer service, account management, or operations experience in transportation/logistics.
• Bachelor’s degree in a relevant field is required.
• Experience in drayage, port transportation, or intermodal operations preferred.
• Strong verbal and written communication and relationship management.
• Ability to prioritize multiple shipments and time-sensitive issues in a fast-paced setting.
• Previous supervisory or management experience required.
• Proficiency with Microsoft Office and TMS systems.

Responsibilities

• Lead and develop a team of 6–10 Account Managers, including offshore members.
• Enforce single-thread container ownership and 360 AM performance standards.
• Oversee load planning, real-time service monitoring, and daily execution.
• Drive same-day exception recovery and root-cause resolution.
• Ensure 24-hour shipment closure and billing accuracy.
• Track customer KPIs and progressive scorecard improvement.
• Foster open, transparent communication with customers and internal teams.
• Coach staff, implement SOPs, and drive cross-team consistency.

Skills

Customer service leadership

Account management

Operations management

Problem solving

Communication

Cross-functional collaboration

Accountability

Attention to detail

Sense of urgency

Coaching & development

Education

Bachelor's degree in Business Administration, Logistics, or related field

Tools

Microsoft Office

Transportation Management Systems (TMS)

Job description

Pacifica-Trucks-1 in Long Beach, CA is seeking a Customer Service Manager to lead a team of 6–10 Account Managers and drive disciplined, end-to-end execution across the container lifecycle.

You will enforce 360 ownership, monitor daily execution, improve billing accuracy, and push for proactive customer engagement with clear, transparent updates. A hands-on leader with strong communication and coaching skills is required.