Container Lifecycle Leader - Customer Service Manager

Pacifica Trucks; Long Beach (CA); On-site; USD 115,000 - 125,000; Full time

Job summary

Pacifica Trucks in Long Beach, CA is seeking a Customer Service Manager to lead a team of 6–10 Account Managers (including offshore teammates) and drive disciplined execution across the full container lifecycle.

You will enforce AM 360 performance, ensure daily operational reliability, handle billing accuracy, and improve customer scorecards while building a culture of accountability, proactive communication, and transparent service.

Qualifications

• Bachelor's degree required.
• 8–10+ years in customer service, account management, or logistics.
• Proven ability to lead and develop teams in a fast-paced environment.

Responsibilities

• Lead daily huddles and operational cadence.
• Oversee load planning, prioritization, and real-time service monitoring.
• Drive same-day exception recovery and root-cause resolution.
• Ensure 24-hour shipment closure and accurate billing.
• Improve customer KPIs: on-time performance, dwell, exceptions.

Skills

Leadership

Coaching

Customer service management

Education

Bachelor's degree

Tools

TMS

Billing systems

Job description

Pacifica Trucks in Long Beach, CA is seeking a Customer Service Manager to lead a team of 6–10 Account Managers (including offshore teammates) and drive disciplined execution across the full container lifecycle.

You will enforce AM 360 performance, ensure daily operational reliability, handle billing accuracy, and improve customer scorecards while building a culture of accountability, proactive communication, and transparent service.