Contact Center Tech Change Manager

Datamatics; Brentwood (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Datamatics is seeking a senior leader to own the onboarding and delivery of new contact center technologies. You will lead onboarding specialists and project managers across IT, HR, Payroll, and Operations to ensure smooth adoption and minimal disruption.

You will drive end-to-end integration of platforms and routing tools with a strong focus on change management and governance. The role requires 3–5+ years in contact center leadership and a proven track record of landing technology changes,

Qualifications

• 3–5+ years of contact center leadership and project management experience.
• Proven track record landing technology changes.
• Ability to manage end-to-end technology delivery in a contact center.

Responsibilities

• Lead the onboarding and operational adoption of new technologies and service lines into the contact center.
• Direct a team of onboarding specialists and project managers supporting IT, HR, Payroll, and Operations teams.
• Manage end-to-end integration of contact center platforms, routing tools, and digital capabilities.
• Implement human-centered change strategies and training alignment to ensure high agent adoption and minimal disruption.
• Partner with IT, WFM, and operations leaders to manage release schedules, risks, and readiness checklists.

Skills

Leadership

Project management

Change management

Cross-functional collaboration

Communication

Job description

Datamatics is seeking a senior leader to own the onboarding and delivery of new contact center technologies. You will lead onboarding specialists and project managers across IT, HR, Payroll, and Operations to ensure smooth adoption and minimal disruption.

You will drive end-to-end integration of platforms and routing tools with a strong focus on change management and governance. The role requires 3–5+ years in contact center leadership and a proven track record of landing technology changes,