Contact Center Specialist - Training & Growth Path

Northwest-Bank; Dock Junction (PA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

4–6 weeks of training

Ergonomic workspace with wellnessFocus

Job summary

Northwest Bank is seeking a Contact Center Specialist to deliver quality customer service and support to clients. You will work with multiple databases, assist with product information, and ensure adherence to service standards.

The role emphasizes problem solving, effective communication, and a First Call Resolution approach, with on-site shifts and potential after-hours coverage. Training provided to start your career in this bank.

Qualifications

• Proven customer service experience preferred.
• Strong communication and listening skills are essential.
• Ability to work in a fast-paced environment and meet productivity standards.
• Familiarity with banking products/services is a plus.

Responsibilities

• Provide quality and efficient customer service to clients.
• Educate clients on Northwest products and services.
• Troubleshoot online access issues and assist with inquiries.
• Respond to customer needs and maintain confidentiality.

Skills

Customer service

Communication

Active listening

Problem solving

Teamwork

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Customer databases

Job description

Northwest Bank is seeking a Contact Center Specialist to deliver quality customer service and support to clients. You will work with multiple databases, assist with product information, and ensure adherence to service standards.

The role emphasizes problem solving, effective communication, and a First Call Resolution approach, with on-site shifts and potential after-hours coverage. Training provided to start your career in this bank.