Contact Center Specialist – Benefits & Support

Insperity, Inc.; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Insperity, Inc. is seeking a Contact Center Specialist to support clients, employees and internal teams. Under moderate supervision you will resolve inquiries, document resolutions, and ensure HIPAA compliance while maintaining top-tier service standards.

You will specialize in MarketPlace, benefits, 401(k) and web support, collaborating with colleagues to deliver accurate information, escalate when needed, and uphold regulatory requirements across a high-volume environment.

Qualifications

• High School Diploma or equivalent is required.
• 3+ years in a contact center environment required.
• 3+ years in defined field or skillset preferred.
• Proficient in Microsoft Office programs and able to learn other applications.
• Customer service experience in a team environment.
• Experience handling high call volume efficiently.

Responsibilities

• Maintains excellent customer service standards to ensure customer satisfaction.
• Serves as the primary point of contact for worksite employees regarding health-related benefits, web support and/or 401(k).
• Works as a team member to maintain high levels of service quality and productivity.
• Determines client/employee needs, responds accordingly and evaluates calls to personalize interactions.
• Ensures accurate correlation between inquiry and solution and provides correct information.
• Documents and forwards issues as needed, and follows up for resolution.
• Documents all calls, issues and resolutions in OneVoice for confirmation.
• Follows HIPAA regulations and maintains compliance with required training.
• Maintains compliance with all employee/employer regulations.
• Uses troubleshooting skills and coordinates with others to resolve issues promptly.
• Monitors call queues to ensure timely responses and provides back-up support as needed.
• Extensive knowledge of MarketPlace and two of the primary skillsets (MarketPlace, Benefits, 401(k), Web Support).

Skills

Customer service

Team collaboration

Verbal & written communication

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

OneVoice

Microsoft Office

Job description

Insperity, Inc. is seeking a Contact Center Specialist to support clients, employees and internal teams. Under moderate supervision you will resolve inquiries, document resolutions, and ensure HIPAA compliance while maintaining top-tier service standards.

You will specialize in MarketPlace, benefits, 401(k) and web support, collaborating with colleagues to deliver accurate information, escalate when needed, and uphold regulatory requirements across a high-volume environment.