Contact Center Specialist

markelcorp; Bedford (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Markel Group in the United States seeks a Contact Center Specialist Level 1 to deliver excellent customer service by handling inbound borrower and financial-institution calls and by performing outbound calls to insurers to verify coverage. The role operates Mon–Fri 12pm–9pm CST.

The position requires strong communication, a minimum typing speed of 25 WPM, and at least one year in customer service, with auto insurance exposure a plus.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Prior experience with auto insurance or collateral protection insurance is a plus.

Responsibilities

• Provide excellent customer service while responding to inbound calls from borrowers and financial institutions.
• Perform outbound calls to insurance companies and agencies to verify insurance information.
• Meet individual and team performance standards and maintain good attendance.

Skills

Customer service orientation

Active listening

Verbal communication

Written communication

Attention to detail

Typing speed

Education

High school diploma or equivalent

Tools

Proprietary system navigation

Internet research

Job description

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information.

Mon- Fri 12pm-9pm CST

Essential Job Functions

• Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution
• Perform insurance verifications via outbound calls and the internet
• Meet individual and team performance standards while maintaining good attendance and dependability
• Show courtesy and professionalism on all calls to ensure a positive customer experience

Qualifications

• Strong customer service orientation with active listening skills and a high attention to detail
• Professional verbal and written skills
• Ability to solve routine problems using established procedures
• Ability to type a minimum of 25WPM
• Intermediate computer skills

Education/Experience

• High school diploma or equivalent
• Minimum one year of customer service experience
• Prior experience with auto insurance or collateral protection insurance a plus

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other clas