Contact Center Sales Representative

South Carolina Federal Credit Union; Charleston (SC); Remote; USD 38,000 - 55,000; Full time

Job summary

South Carolina Federal Credit Union is looking for a motivated Contact Center Sales Representative to enhance member relationships and meet sales goals. This primarily remote role requires effective communication and problem-solving skills, along with prior sales experience. Ideal candidates will demonstrate a proven history of achieving sales targets and possess strong interpersonal abilities. A commitment to maintaining a high level of accuracy and skill in a fast-paced environment is essential.

Qualifications

• Minimum of one year of similar or related experience.
• Demonstrated ability to work in a high-volume, fast-paced environment.
• Proven record of achieving or exceeding sales goals.

Responsibilities

• Perform sales tasks via telephone, chat, and email.
• Meet or exceed sales performance goals.
• Build long-term member relationships to identify financial needs.

Skills

Communication

Sales Skills

Problem Solving

Time Management

Interpersonal Skills

Education

High School Diploma or equivalent (GED)

Tools

Windows-based programs

Job description

South Carolina Federal Credit Union is currently seeking a Contact Center Sales Representative to join our team of outstanding professionals.

Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Myrtle Beach, Florence & Greenville/Spartanburg, SC.

Duties include but are not limited to:

• Navigate multiple systems to professionally perform sale task by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment.
• Sales task include, but are not limited to, opening a variety of accounts, loan applications, and other products and services offered by the credit union, as well as conducting other sales related task.
• Consistently meet or exceed sales/performance goal and operational standards.
• Maintain an active prospect list and professionally correspond with members or potential members to identify their financial needs and to build long-term relationships.
• Maintain effective sales skills and in-depth product and service knowledge in order to offer products and services that best fit the members’ needs.
• Refer business, mortgage, insurance, and investment products and services.
• Properly verify members’ identification and ensure confidentiality of members’ information.

Minimum requirements include:

• Possess a high school diploma or equivalent (GED).
• Possess a minimum of one year of similar or related experience selling products and/or services with a proven record of achieving or exceeding sales goals.
• Possess excellent verbal and written communication skills in order to communicate effectively with members and employees by telephone, email and chat.
• Demonstrated ability to successfully perform duties with a high degree of accuracy and speed in a high-volume, fast-paced environment.
• Demonstrated ability to generate new business by outbound calling and reaching out to the local community.
• Demonstrated ability to engage in relationship building discussions.
• Demonstrated ability to identify and anticipate members’ needs and sell products and services.
• Possess problem solving and decision-making skills.
• Possess interpersonal skills and the ability to work well with others.
• Possess time management and organizational skills.
• Possess basic proficiency in Windows based programs.
• Possess intermediate mathematical skills performing calculations involving adding, subtracting, multiplying, and dividing.
• Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.

**Must meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.

**This position is predominately remote, however if you are within a 50-mile radius of headquarters you may be required to come onsite for meetings etc.

NOTE: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is anEqual Employment Opportunity Employer.