Contact Center Representative 1

1103 Team Member Services; United States; On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO from day one

403(b) retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Maitland, FL is seeking an organized scheduling coordinator to schedule medical visits and procedures, and to collaborate with departments via Teams. You will meet performance metrics and work both independently and as part of a patient-centered team.

The role requires a high school diploma and 1+ year in a healthcare lead role or related setting, with strong multitasking and data handling abilities. Full-time, day shifts, with benefits from day one are offered.

Qualifications

• High School Grad or Equiv [Required]
• 1+ experience in lead role in a medical setting or health care
• Experience in various clinical areas inpatient or outpatient practices

Responsibilities

• Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams.
• Meets daily, weekly, and monthly qualitative and quantitative performance metrics.
• Accurately schedules patients for medical office visit appointments and hospital procedures.
• Transfers callers to appropriate departments or locations when necessary.

Skills

Microsoft Teams

Email communication

Interpersonal skills

Multitasking

Education

High School Diploma or equivalent

Tools

PowerPoint

Excel

Word

Email

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One:

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

• Full time
• Shift: Day (United States of America)
• Address: 2600 Westhall Ln
• City: Maitland
• State: Florida
• Postal Code: 32751

Job Description

• Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams.
• Meets daily, weekly, and monthly qualitative and quantitative performance metrics.
• Trains effectively in multiple and complex scheduling processes.
• Accurately schedules patients for medical office visit appointments and hospital procedures.
• Transfers callers to appropriate departments or locations when necessary.

Knowledge, Skills, and Abilities

• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]

Education

High School Grad or Equiv [Required]

Field of Study

None Required

Work Experience

• 1+ experience as a lead role in a medical setting or other health care related role. [Preferred]
• 1+ experience as a ma-c or licensed nurse. [Preferred]
• Experience in various clinical areas inpatient or outpatient practices [Preferred]

Additional Information

None Required

Licenses and Certifications

None Required

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$16.02 - $25.63

Background Screening Requirement

(Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Equal Opportunity Employer

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.