Contact Center Representative

TEKsystems; West Des Moines (IA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Employee stock purchase

Paid holidays

Onsite fitness center

Tuition assistance

Paid Time Off

Job summary

TEKsystems in West Des Moines, IA is seeking a customer service-oriented professional to handle inbound calls and educate clients on our financial products. You will process requests from agents, policy owners, and third parties, ensuring accurate policy information is communicated and documented during each interaction.

The role requires strong multitasking across systems, clear written and verbal communication, and the ability to learn product details quickly.

Qualifications

• 1+ years of customer service experience required.
• Ability to optimally handle heavy call volumes and meet attendance and punctuality standards.
• Ability to multi-task and navigate multiple administrative systems required.
• Effective verbal and written communications, with proven success explaining concepts and processes to a diverse customer base.
• Ability to learn and retain a large amount of detailed information within a short period of time.
• Please lock down candidates on NOT applying or interviewing at Athene in the past year.

Responsibilities

• Answer an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries.
• Educate customers on products and answer questions related to the company's products such as changes, tax consequences, state regulations, claims, etc.
• Receives and processes requests from agents, policy owners, and third parties via incoming calls.
• Documents and provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions.
• Processes a variety of transactions including address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc.
• Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker.

Skills

Call center

Customer service

Job description

Description

In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals

You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures

Receives and processes requests from agents, policy owners, and third parties via incoming calls

Educates customers on products and answer questions related to the companys products such as product changes, tax consequences, state regulations, claims, etc.

Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions

Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex

Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc

Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker

Skills

call center, customer service

Additional Skills & Qualifications

• 1+ years of customer service experience required
• Ability to optimally handle heavy call volumes and meet attendance and punctuality standards
• Ability to multi-task and navigate multiple administrative systems required
• Effective verbal and written communications, with proven success explaining concepts and processes to a diverse customer base.
• Ability to learn and retain a large amount of detailed information within a short period of time.
• Please lock down candidates on NOT applying or interviewing at Athene in the past year

Prefer

• Knowledge of annuities

Experience Level

Intermediate Level

Job Type & Location

This is a Permanent position based out of West Des Moines, IA.

Pay And Benefits

The pay range for this position is $43000.00 - $43000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

This position is eligible for a sign on bonus, quarterly and yearly incentives. These benefits are generally available to regular full-time employees. Some benefits described in this overview are subject to plan enrollment. Additional terms, conditions and eligibility requirements may apply. If you have any questions about the benefits as they pertain to the role you are applying for, please reach out to your recruiter.

• Physical health and well-being
• Time away
• Financial well-being
• Medical, Dental and Vision Coverage
• Health Savings Account
• Flexible Spending Account
• Mental Health Resources
• Onsite Fitness Center
• 1-on-1 Fitness and Nutrition Coaching
• Flexible / Paid Time Off
• Ten paid holidays, plus a floating holiday of choice
• Volunteer Time Off
• Paid Leaves
• Pregnancy Parental Family Care
• Military Short Term Disability
• Long Term Disability
• Retirement Savings Plan
• Employee Stock Purchase Program
• One Apollo Stock Ownership Program
• Life and AD&D Insurance
• Accident, Critical Illness, and Hospital Insurance
• Legal Insurance
• Identity Theft
• Employee Referral Program
• Dependent Care
• Tuition Assistance
• Employee Discounts

Application Deadline

This position is anticipated to close on Oct 19, 2026.

Workplace Type

This is a fully onsite position in West Des Moines,IA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.