Contact Center Representative

Interior Federal Credit Union; Reston (VA); On-site; USD 3,031,000 - 3,168,000; Full time

Benefits offered by this job

Pension plan

401k with employer matching

Health insurance

Dental coverage

Vision coverage

Prescription drug coverage

Life insurance

AD&D

Short- and long-term disability

PTO

Discounts on loans

Free services

Job summary

Interior Federal Credit Union is seeking a Contact Center Representative to be the first point of contact for members, delivering trusted guidance and personalized solutions. You will respond to inquiries via calls, chats, and tickets, supporting members' financial well-being.

The role emphasizes building relationships, accuracy in information, and proactive service in a financial call-center environment, with opportunities for growth and a competitive benefits package.

Qualifications

• Minimum one year of experience in Teller, MSR, or telephone/sales-focused role.
• Strong verbal and written communication skills.
• Comfort working in a financial institution call center.

Responsibilities

• Serve as primary liaison between members and the credit union across multiple channels.
• Open new accounts and process loan applications.
• Provide accurate account information and handle inbound/outbound inquiries via calls, chats, and tickets.
• Perform daily financial transactions and proactively cross-sell products and services.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

PC proficiency

Call center experience

Customer service

Education

High school diploma or GED

Job description

Are you passionate about helping people and delivering exceptional service? Do you enjoy building relationships, solving problems, and helping others achieve their financial goals? If so, Interior Federal Credit Union is looking for a friendly, motivated, and member-focused Contact Center Representative to join our team.

In this role, you'll be the first point of contact for our members, providing trusted guidance, personalized solutions, and outstanding support. Every interaction is an opportunity to make a positive impact and strengthen our members' financial well-being.

Key Responsibilities:

• Act as the primary liaison between members and the credit union, delivering excellent service across multiple channels.
• Open new accounts, process loan applications, and provide accurate account information.
• Handle inbound inquiries via calls, chats, and tickets, while also making outbound calls as needed.
• Perform daily financial transactions and proactively cross-sell credit union products and services.

Qualifications

• Education: High school diploma or equivalent (GED) required.
• Experience: Minimum one year of experience as a Teller, Member Service Representative (MSR), or in a telephone/sales-focused role.
• Skills: Strong verbal and written communication skills, attention to detail, multitasking ability, PC proficiency, familiarity with standard office equipment (fax, copier, telephone, etc.), and comfort working in a financial institution call center. Must be able to lift up to 25 lbs and travel occasionally.

Why Join Us?

• Comprehensive Benefits:Enjoy a robust benefits package including a pension plan, 401k with employer matching, health, dental, vision, prescription drug coverage, life insurance, AD&D, short- and long-term disability, and PTO.
• Work-Life Balance:No weekend work required!
• Professional Growth:Take advantage of education assistance and numerous opportunities for career advancement.
• Employee Perks:Benefit from discounts on loans and many free services.
• Salary: $22-23/hour