Contact Center Representative (Part-Time)

First Commerce Credit Union

Tallahassee (FL)

On-site

USD 20,664 - 27,552

Part time

14 days+

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Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Referral bonus of $500

Job summary

First Commerce Credit Union in Tallahassee is looking for a Part-Time Contact Center Representative to assist members with their financial needs. In this role, you will respond to inquiries, process transactions, and build relationships through excellent service. Ideal candidates will have a high school diploma, call center experience, and strong communication skills. This position offers competitive pay and benefits including insurance and 401(k) with matching. Join our mission of empowering communities and transforming lives.

Qualifications

At least 1 year of experience in a call center or financial institution.
Sincere desire to serve members through phone and email.
Strong computer skills and ability to multitask.

Responsibilities

Respond to inquiries about various financial services.
Accurately complete routine financial transactions.
Identify member needs and recommend products and services.

Skills

Customer service

Communication skills

Multitasking

Problem-solving

Sales performance

Education

High school diploma or equivalent

Job description

Love Helping People? Join First Commerce Credit Union as a Contact Center Representative!

If you're someone who thrives on delivering exceptional service, solving problems, and making a positive impact, this is the role for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities.

As a Contact Center Representative (Part-Time), you'll be the voice of First Commerce, assisting members with their financial needs and ensuring every interaction reflects our commitment to remarkable service. Your work helps build strong relationships and supports our vision to be our members' financial partner for life.

What You'll be Doing

You’ll handle a variety of member service tasks, including:

Responding to inquiries about ATM, iBranch, debit/credit cards, payroll, ACH, wires, rates, Mobile Banking, uMonitor, Bill Pay, Pop Money, and CPI premiums.
Accurately completing routine financial transactions such as transfers, loan payments, address changes, check orders, wire transfers, and account maintenance.
Identifying member needs and recommending credit union products and services, including opening deposit accounts.
Professionally corresponding with members via phone, email, and fax with a sense of urgency.
Balancing transactions daily and ensuring compliance with all policies and regulations.

What You Bring to the Table

A high school diploma or equivalent.
At least 1 year of experience in a call center, teller role, or related financial institution position with proven sales and service performance.
A sincere desire to serve members primarily through phone and email communication.
Excellent listening and communication skills, both written and verbal.
Strong computer skills and ability to multitask in a fast-paced environment.
Ability to handle confidential information and learn quickly.
Patience and a positive attitude when handling irate members or stressful situations.
Must be available for closing shifts and weekend shifts, as needed.

Why First Commerce?

We're a full-service, member‑owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence, and we're proud to empower our team members to grow, lead, and thrive. At First Commerce, you're not just joining a company - you're joining a cause.

What's in It for You?