Contact Center Representative

Northfield Savings Bank; Berlin (VT); On-site; USD 28,000 - 31,000; Full time

Job summary

Northfield Savings Bank in Vermont seeks a Contact Center Representative who excels at helping customers over the phone or via secure messaging. You will answer questions, assist with banking needs, and guide clients to suitable products and services while maintaining accuracy and courtesy.

You will build relationships, identify customer needs, and work with a team to deliver outstanding service. A high school diploma or GED is required, and prior customer-facing experience is a plus.

Qualifications

• A high school diploma, GED, or equivalent is required.
• Friendly, positive, and customer-focused.
• Confident communicator with strong interpersonal skills.
• Adaptable, dependable, and eager to learn.

Responsibilities

• Answer questions and assist customers with banking needs by phone or secure messaging.
• Identify opportunities to recommend products and services to customers.
• Support customers with account and card management.

Skills

Customer-focused

Strong communication

Adaptable

Relationship building

Team oriented

Education

High school diploma or GED

Job description

We are proud to be local Bankers! Join our team!

Contact Center Representative

Are you customer focused, motivated, and looking for an opportunity to grow your career?

Northfield Savings Bank is seeking a Representative to join our Contact Center. This role is ideal for someone who enjoys helping with people, delivering exceptional service, and solving problems.
In this position, you'll answer questions, assist customers with their banking needs, identify opportunities to recommend products and services, and support customers with account and card management, all over the phone or through secure messaging. You'll gain valuable experience, develop your banking knowledge, and play a key role in supporting the growth of our impact throughout Vermont.
Disclaimer: What is listed above is representative of the position's responsibilities, but is not meant to be an exhaustive list, nor does it reflect a complete job description. Responsibilities may change during employment at Northfield Savings Bank at the company's discretion.

What We're Looking For

• Friendly, positive, and customer-focused
• Confident communicator with strong interpersonal skills
• Adaptable, dependable, and eager to learn
• Comfortable building relationships and identifying customer needs
• Team-oriented with strong attention to detail
• A high school diploma, general education degree (GED), or equivalent is required.

Why Northfield Savings Bank?

NSB has the heart of being local. We offer the unique opportunity to operate with the capabilities of a larger institution while making a meaningful impact close to home. All of our decision-makers are right here in Vermont, eliminating the need to navigate layers of bureaucracy, coordinate across time zones, or wait for approvals from afar.

At NSB, our Builders, Makers, and Doers are committed to building meaningful customer relationships, making a positive impact in our communities, and creating solutions that help our customers and teammates succeed. It's a place where your contributions are seen, your ideas matter, and the work you do has a direct and lasting impact.

If you're energized by people, motivated by growth, and excited to make an impact, we'd love to hear from you.

Professional Development & Career Advancement

Your growth is our investment. Through mentorship, training, continuing education, and career development resources, you'll have the tools and support to reach your full potential.

Average Years of Service at Northfield Savings Bank is above 9!

Start your career in banking -- join the NSB Team!

Compensation

Base compensation range at hire (dependent on experience): $20.50-22.75

Studies have shown that women and people of color are less likely to apply for jobs if they believe they do not meet every qualification. At NSB, our goal is to find the best candidate for the job and build a diverse, inclusive, and authentic workplace. We will consider an equivalent combination of knowledge, skills, education, and experience to meet qualifications. If you are excited about this role but your past experiences do not align perfectly, we still encourage you to apply! You may be a great candidate for this role or another open role we have.

Northfield Savings Bank is an Equal Opportunity Employer.