Banking Contact Center Rep – Grow Your Career

Northfield Savings Bank; Berlin (VT); On-site; USD 28,000 - 31,000; Full time

Job summary

Northfield Savings Bank in Vermont seeks a Contact Center Representative who excels at helping customers over the phone or via secure messaging. You will answer questions, assist with banking needs, and guide clients to suitable products and services while maintaining accuracy and courtesy.

You will build relationships, identify customer needs, and work with a team to deliver outstanding service. A high school diploma or GED is required, and prior customer-facing experience is a plus.

Qualifications

• A high school diploma, GED, or equivalent is required.
• Friendly, positive, and customer-focused.
• Confident communicator with strong interpersonal skills.
• Adaptable, dependable, and eager to learn.

Responsibilities

• Answer questions and assist customers with banking needs by phone or secure messaging.
• Identify opportunities to recommend products and services to customers.
• Support customers with account and card management.

Skills

Customer-focused

Strong communication

Adaptable

Relationship building

Team oriented

Education

High school diploma or GED

Job description

Northfield Savings Bank in Vermont seeks a Contact Center Representative who excels at helping customers over the phone or via secure messaging. You will answer questions, assist with banking needs, and guide clients to suitable products and services while maintaining accuracy and courtesy.

You will build relationships, identify customer needs, and work with a team to deliver outstanding service. A high school diploma or GED is required, and prior customer-facing experience is a plus.