Teller

Affinity Federal Credit Union; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Employee discounts

Job summary

Affinity Federal Credit Union is seeking a Relationship Specialist for our Cedar Knolls, NJ location to deliver consultative financial guidance and build lasting member relationships.

The starting pay for this role is 21-23 USD per hour. Banking experience is preferred but not required; CRM experience, preferably Salesforce, is desired. Excellent communication and customer service skills are essential for success.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Prior CRM experience, preferably Salesforce, is desired.
• Banking experience is strongly preferred but not required.
• Previous sales/customer service experience is essential.

Responsibilities

• Build member relationships by providing consultative financial support and advice.
• Open new accounts and enroll new members during initial consultations.
• Process applications and resolve complex member issues.
• Follow up with members to ensure satisfaction and identify future needs.
• Stay technologically savvy and informed about self-service options.
• Adapt to new environments and support Affinity's community objectives.
• Utilize customer service and sales skills to meet member goals.

Skills

Communication skills

Interpersonal skills

Sales experience

Customer service

CRM experience

Sales consultative approach

Adaptability

Tech-savviness

Tools

Salesforce

Job description

In order to continually provide our members with the highest level of service, Affinity FCU is seeking a Relationship Specialist to join our team of professionals at our branch location in Cedar Knolls, NJ.

The starting pay range for a new hire in this role is $21-$23 per hour.

Job Responsibilities

• Relationship Specialists are responsible for building member relationships by providing exceptional financial support and advice through a consultative and educational approach helping members exceed their financial goals and dreams.
• This position is responsible for opening new accounts, enrolling new members during initial consultation, processing applications, resolving complex member issues and following up with members to ensure satisfaction with present products and services and to inquire about the status of future member needs.
• Successful candidate must be technologically savvy especially as it relates to self-service options and keeps abreast of evolving consumer needs and trends.
• Additionally, candidate must adapt well to new or non-traditional environments and display a commitment to the community, to increasing member engagement and to Affinity's corporate objectives.
• Banking experience is strongly preferred, but not required.
• Prior CRM experience, preferably Salesforce is desired.
• Successful candidate must possess excellent communication and interpersonal skills.
• Previous sales/customer service experience is essential.

Benefits

• All full-time employees are eligible to participate in our multi-faceted Total Rewards package including competitive pay, target incentive, full medical/dental/prescription/vision coverage, comprehensive wellness program, mental wellbeing support, reproductive/family building benefits for both men and women, 401(k) plan with company match, basic term life insurance coverage, flexible spending accounts, identity protection, profit sharing, and generous paid time off.
• As an Affinity employee you are eligible for discounts on our products and services, earn paid time off for volunteering and much more.

Affinity Federal Credit Union is an Equal Opportunity Employer

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity.

Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team.

With a genuine commitment to diversity, we've created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability, or sexual orientation.

Explore career opportunities with Affinity and "Belong to something better."