Call Center Representative

Affinity-Federal-Credit-Union-1; Basking Ridge (NJ); Hybrid; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Tuition reimbursement

Job summary

Affinity FCU in Basking Ridge, NJ is hiring a Call Center Representative for a hybrid schedule. You will handle inbound calls, discuss members’ financial needs, and offer solutions while building long-term relationships with members.

The role requires strong communication, customer service skills and the ability to multi-task in a fast-paced environment. Banking and CRM experience are preferred, with some onsite work at the corporate HQ.

Qualifications

• Minimum of two years of experience in a customer service capacity, high volume call center is required.
• Prior banking experience is preferred.
• Prior CRM experience is preferred.
• Excellent communication, interpersonal and problem solving skills; ability to multi-task.
• Bilingual Spanish helpful but not required.

Responsibilities

• Communicate with members via digital channels to discuss financial needs.
• Effectively handle inbound calls and seek solutions to problems.
• Identify needs-based sales opportunities and develop long-term relationships.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Spanish (bilingual)

Tools

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

Full Time 8810 All Emp Basking Ridge, NJ, US

2 days ago Requisition ID: 1642

Salary Range: $48,000.00 To $50,000.00 Annually

Affinity FCU is hiring Call Center Reps! Register for our Job Fair!

When: Wednesday, October 21st from 10am until 2pm

Where: Affinity HQ, 73 Mountainview Blvd, Basking Ridge, NJ

CURRENT OPPORTUNITIES:

• Banking Call Center Representatives, FT – Basking Ridge, NJ (Remote-Hybrid) ($48k-$50k)

We are seeking results oriented and service focused individuals to join our digital contact center team. Selected candidates MUST be able to work M-F 8:30am-5pm, 9am-5:30pm or 10:30am-7pm with Saturday availability required at least twice per month: 9am-1pm and 1-5pm shifts. This position is HYBRID, with some onsite work required at our corporate headquarters in Basking Ridge, NJ.

Call Center specialists provide our credit union members with knowledgeable, prompt, accurate and courteous service, while also showing empathy and genuine care for their financial well-being. Responsibilities include communicating with members via digital channels to discuss their individual financial needs, effectively handle inbound calls, seek solutions to problems, identify needs-based sales opportunities, and develop long term financial relationships with our members.

Requirements:

• Minimum of two years of experience in a customer service capacity, high volume call center is required, preferably at a financial institution.
• Prior banking experience is preferred.
• Prior CRM experience is preferred, but not required.
• Qualified candidates must possess excellent communication, interpersonal organizational and problem solving skills. Must be positive, patient and customer focused at all times. The ability to multi-task is essential in this role.
• Bilingual, Spanish-speaking is helpful, but not required.

Affinity offers excellent, affordable benefits including but not limited to: medical, dental, vision, flexible spending account, 401(k) with match, paid time off, paid holidays, tuition reimbursement and more!

Affinity offers an extensive range of benefits including: medical, dental, vision, flexible spending account, 401(k) plan, profit sharing and generous paid time off. You can also enjoy discounts on services and volunteer paid time off. As a full‑time employee you are eligible for tuition assistance and many more professional development opportunities.

Affinity Federal Credit Union is an Equal Opportunity Employer

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability, or sexual orientation.

Explore career opportunities with Affinity and belong to something better.

I promise that all information I have supplied in this application and any other form, oral or written, is true and accurate, and I agree that any misstated, misleading, omitted, or false information will result in rejection of this application form, refusal to hire, withdrawal of an offer of employment, or immediate discharge without recourse, whenever and however discovered.

I understand and agree that Affinity Federal Credit Union, any agent acting on its behalf, as well as any other person responding to a reference request pursuant to this application, can and will seek and/or disclose any and all information about me which said corporation, agent, or person may have. I specifically authorize said disclosure and agree to hold all such corporations, agents, or persons harmless.

I understand and agree that Affinity Federal Credit Union maintains a drug-free workplace and that I will be required to undergo a drug urine screening check. I understand and agree that Affinity will also conduct a criminal history background and credit report check. I understand and agree that said pre‑employment checks are designed to ascertain my suitability for employment. I specifically authorize said disclosure of this confidential information and agree to hold Affinity Federal Credit Union, its agents, managers, officers, and employees harmless from any and all liability in connection with the pre‑employment screening/testing. Additionally, I agree to comply with all request for additional testing of any type and at anytime during my employment at Affinity Federal Credit Union.

I understand that all employment offers are made contingent upon satisfactory proof of legal authorization to work in the United States according to the law. I understand that failure to provide satisfactory proof of identity and authorization to work in the United States will disqualify me from employment.

If hired, I agree to abide by the terms and conditions of all Affinity Federal Credit Union policies and procedures. I understand I will not be employed, or my employment will be terminated, if I am or have been convicted of a criminal offense involving dishonesty, breach of trust or money laundering, or if I admit, plead guilty or nolo contender, or have to such an offense or if I agree or have agreed to enter into a pretrial diversion or similar program in connection with a prosecution such an offense.

I understand and agree that my employment will be at will and that I or Affinity Federal Credit Union may terminate this employment relationship at any time, with or without notice, for any or no reason, without recourse by either of us. I also understand that oral representations to the contrary do not change the fact that both the Company and I maintain free to end the work relationship for any or no reason. I further understand that any changes in this employment relationship must be made in writing.

I acknowledge that at anytime during my employment with Affinity Federal Credit Union, the hours and/or days that I am expected to work may be changed to accommodate the needs of the business. In addition, I am also expected to work at various Affinity Federal Credit Union locations.

I acknowledge that I have been advised that Affinity Federal Credit Union is an Equal Opportunity Employer and that Affinity Federal Credit Union administers its employment policies in a nondiscriminatory manner. I specifically authorize Affinity Federal Credit Union to investigate my background, including any and all references, and prior employers, consistent with the position for which I am applying, and release and hold Affinity Federal Credit Union harmless for any and all liabilities arising out of its investigation of my application for employment. I authorize the Company, in its sole discretion, to supply my employment record to any prospective employer, government agency, or other party with an interest that the company deems appropriate.

I understand that this application is not a contract of employment.

If you agree to this disclaimer, you authorize the Company to process the application in accordance with the Company’s established hiring practices.

By completing this online application for employment opportunities at Affinity Federal Credit Union, I acknowledge reading, understanding and agreement of the Applicant Statement.