Contact Center Quality Assurance Specialist I

HealthCare Talent; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

HealthCare Talent is seeking multiple Quality Assurance Specialists to ensure the quality of healthcare services. This fully remote position requires experience in quality and customer service, with key responsibilities including data audits and support to management. Candidates should thrive in a fast-paced environment and possess excellent communication skills. This role offers a competitive hourly rate with benefits available after 60 days.

Benefits

Benefits available after 60 days of employment

Qualifications

• 1-2 years' experience in customer service, quality, and/or auditing.
• Able to pass a typing test with at least 45 WPM.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Responsibilities

• Complete quality validation calls and data audits.
• Assist supervisors with training and escalated calls.
• Manage confidential data and prepare analysis reports.

Skills

Bilingual English and any of the following languages: German, Bengali, Hindi, Urdu

Excellent written and verbal communication skills

Excellent organizational skills

Attention to detail

Ability to thrive in a fast-paced environment

Education

Associates Degree preferred

Tools

Microsoft Office Suite

Job description

HealthCare Talent is now a division of Cross Country Healthcare.

Bridging the gap between your dreams and your current healthcare position.

Contact Center Quality Assurance Specialist I

Location : Remote

Job Type : Temp/Contract

Reference Code : Remote - After Training

Job Industry : Healthcare - Health Services

Job Description :

Cross Country Workforce Solutions Group is looking for multiple Quality Assurance Specialists in Uniondale, NY. The Quality Assurance Specialist will perform quality audits and reviews of all data submitted. The role will also perform a variety of duties audits, inspections, and analysis of entries.

Quality Assurance Specialist

Location: Fully remote and 2 weeks of in person training in Uniondale

Pay: $19.00 - $20.00 hour.

Schedule: Monday-Friday 8:30AM – 5:30PM

Benefits: Available after 60 days of employment

JOB RESPONSIBILITIES:

• Complete Quality validation calls to participants, providers, and home care agencies. Capture and modify any data missing and provide updates to appropriate staff.
• Completion of assessment and coordination notes into EMR database.
• Assist Services Coordinator Supervisors with a variety of tasks, including providing training to staff, managing, and handling escalated calls as needed.
• Manage and prepare confidential information, such as patient services and data summaries, quality assurance reports, root cause analysis, the financial impact of errors, etc. and use any/all sources of information.
• Provides analysis reports of data information to management and prepares recommendations for review and/or changes to ensure higher quality standards of deliverables are met.
• Coordinate and execute, with staff managers, training, and continuous workflow improvements with Service Coordination staff.
• Inspects participant’s requests submitted by Service Coordinators and site-associated Care Delivery department to ensure deliverables are received, customer satisfaction, and data information is entered correctly and timely.
• Post-inspection: conduct an evaluation and assessment of patterns, frequency, and summary of errors and/or gaps in goods, services, equipment.
• Completes assigned monthly welcome calls for all new enrollments of the month, and validates that the participant received the correct information from the staff.
• Manages escalated issues, disputes, and replacement requests as assigned on the worklist.
• Provides general administrative oversight support as needed.
• Maintains departmental quality and productivity goals.
• Adheres to all applicable compliance requirements and the Code of Conduct.

Required Qualifications :

Education:

• Associates Degree preferred or equivalent relevant customer service, quality, and auditing experience preferred.

Experience:

• Able to pass a typing test with at least 45 WPM.
• One - two (1-2) years’ experience in customer service, quality, and/or auditing experience.
• Bilingual English and any of the following languages: German, Bengali, Hindi, Urdu preferred.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment and meet assigned deadlines.
• Excellent organizational skills, accuracy, and attention to detail.
• Ability to operate both independently and collaboratively as required.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.